Customer Service Specialist
2 weeks ago
First Financial Federal Credit Union is a member-focused financial institution dedicated to delivering exceptional banking solutions and services. Our mission is to enhance the financial well-being of our members through personalized service and reliable products.
As a forward-thinking organization, we leverage technology to create efficient processes while fostering a community-oriented atmosphere where your talents can flourish.
Role SummaryImportant Note: This is a 100% IN OFFICE ROLE
The selected candidate will serve as the primary point of contact between First Financial and its members through phone and chat interactions. A professional demeanor, combined with a friendly and approachable attitude, is essential for effectively addressing member inquiries and resolving issues to ensure a high level of satisfaction.
- Adhere to all compliance regulations set forth by the Credit Union
- Manage both incoming and outgoing calls, directing leads to the appropriate personnel
- Investigate and provide accurate information to members
- Address concerns, promote financial products, and suggest additional services
- Assist in resolving account discrepancies and technical challenges
- Maintain and update member databases
- Process correspondence and engage in training opportunities
- Carry out other responsibilities as assigned
Required Qualifications:
- Exceptional customer service and active listening abilities
- Strong work ethic with the capacity to handle multiple tasks
- Familiarity with credit union products and services is advantageous
- Effective interpersonal skills, problem-solving capabilities, and mathematical proficiency
- Team-oriented mindset with clear communication and computer skills
- High school diploma or GED with relevant experience preferred
- Availability to work on Saturdays
Additional Information
Join First Financial for a rewarding work environment complemented by a comprehensive benefits package, including Medical, Dental, Retirement Plans, and more. Your privacy will be respected, and all information will be kept confidential.
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