Customer Service Specialist

2 weeks ago


Freehold, New Jersey, United States First Financial Federal Credit Union Full time
Position Overview

First Financial Federal Credit Union is a member-focused financial institution dedicated to delivering exceptional banking solutions and services. Our mission is to enhance the financial well-being of our members through personalized service and reliable products.

As a forward-thinking organization, we leverage technology to create efficient processes while fostering a community-oriented atmosphere where your talents can flourish.

Role Summary

Important Note: This is a 100% IN OFFICE ROLE
The selected candidate will serve as the primary point of contact between First Financial and its members through phone and chat interactions. A professional demeanor, combined with a friendly and approachable attitude, is essential for effectively addressing member inquiries and resolving issues to ensure a high level of satisfaction.

  • Adhere to all compliance regulations set forth by the Credit Union
  • Manage both incoming and outgoing calls, directing leads to the appropriate personnel
  • Investigate and provide accurate information to members
  • Address concerns, promote financial products, and suggest additional services
  • Assist in resolving account discrepancies and technical challenges
  • Maintain and update member databases
  • Process correspondence and engage in training opportunities
  • Carry out other responsibilities as assigned

Required Qualifications:

  • Exceptional customer service and active listening abilities
  • Strong work ethic with the capacity to handle multiple tasks
  • Familiarity with credit union products and services is advantageous
  • Effective interpersonal skills, problem-solving capabilities, and mathematical proficiency
  • Team-oriented mindset with clear communication and computer skills
  • High school diploma or GED with relevant experience preferred
  • Availability to work on Saturdays

Additional Information

Join First Financial for a rewarding work environment complemented by a comprehensive benefits package, including Medical, Dental, Retirement Plans, and more. Your privacy will be respected, and all information will be kept confidential.



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