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Customer Service Ambassador

2 months ago

Freehold, New Jersey, United States Moon Moments Ltd Full time
About the Role

Moon Moments Ltd is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our client-facing team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and providing exceptional customer service.

Key Responsibilities
  • Client Relationship Management: Develop and maintain strong relationships with our clients, understanding their business needs and providing tailored solutions to meet their objectives.
  • Account Management: Manage client accounts, ensuring accurate records, contract updates, and renewals are maintained.
  • Product and Service Knowledge: Develop a thorough understanding of our client's products and services, enabling you to effectively match customers to the right solutions and identify upsell and cross-sell opportunities.
  • Communication and Reporting: Communicate effectively with clients, colleagues, and senior management, providing regular progress reports and identifying areas for improvement.
Requirements
  • Customer-Facing Experience: Proven track record of working in a customer-facing role, with a passion for helping others and a drive to provide exceptional customer service.
  • Communication and Interpersonal Skills: Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
  • Problem-Solving and Adaptability: Solution-orientated with the ability to solve problems, think critically, and adapt to changing situations.