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Service Appointment Specialist

2 months ago

Freehold, New Jersey, United States Rollins Full time

Customer Relations Specialist (Administrative)

Job Category: Administrative Requisition Number: CUSTO022535

Job Overview

At Rollins, our mission is to safeguard the environments where we live, work, and play.

Our Customer Service Specialists are dedicated to this mission.

As full-time employees, our Customer Service Specialists enjoy a comprehensive benefits package, extensive training, competitive compensation, and opportunities for career advancement. Rollins is committed to delivering the most precise, thorough, and effective pest management solutions for both residential and commercial clients. This role is perfect for individuals looking to contribute to a reputable company while advancing their careers.

Key Responsibilities of the Customer Service Specialist:

  • Exhibit a strong work ethic and the ability to manage a high volume of tasks in a collaborative environment.
  • Contact clients to arrange and confirm service appointments.
  • Coordinate technician schedules to optimize travel time and distance, suggesting alternative routes when necessary.
  • Communicate effectively with Service Technicians to fulfill customer needs.
  • Conduct follow-up calls to clients regarding services rendered.
  • Reach out to clients concerning outstanding account balances.
  • Process payments from overdue accounts.
  • Efficiently navigate Windows-based and web-based systems to track routes and enhance current and future schedules.
  • Reschedule unserviced accounts within a 24-hour timeframe.
  • Answer incoming customer service calls with a warm and welcoming demeanor.
  • Utilize strong listening skills and probing questions to identify customer concerns and assess their needs.
  • Employ effective communication skills to empathize with clients.
  • Collaborate effectively within a team setting.
  • Engage in quality assurance initiatives as required.

If you are organized, efficient, accurate, and accountable with a strong capacity to multitask, consider this vital role within our branch team.

We Provide:

  • Competitive hourly compensation.
  • A comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
  • A 401(k) plan with company matching and an employee stock purchase plan.
  • Paid time off including vacation, holidays, and sick leave.
  • Employee discounts, tuition reimbursement, and dependent scholarship opportunities.
  • Quality training programs.

Founded in 1901, Rollins is a leading provider of residential and commercial services, delivering the most accurate, comprehensive, and efficient pest management solutions.

As an industry leader, we prioritize PEOPLE, PROGRESS, and PROFESSIONALISM.

The pest management sector is expanding and remains resilient during economic fluctuations.

Rollins is financially robust and continues to grow as the largest subsidiary of a publicly traded company.

Requirements: Candidates must be able to pass a drug screening. All applicants must meet job qualifications and perform duties with or without accommodations.

Keywords: customer service, office, administrative support, representative, data entry, customer retention, self-starter, communication, scheduling, accounts payable, accounts receivable.

Skills:

  • Problem Solving Ability: Intermediate
  • Influencing Others: Intermediate
  • Customer Service: Advanced
  • Customer Focus: Advanced
  • Communication: Advanced
  • Self-Management: Advanced

Education:

  • Required: High School/GED or equivalent.
  • Preferred: Bachelor's degree or some college experience.

Experience:

  • Required: 2 years of proven customer service experience.
  • 1 year: Proficiency in MS Outlook, Word, and Excel.
  • Preferred: 3-4 years of scheduling or dispatch experience in a service-oriented industry.

Rollins is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.