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Customer Service Representative

2 months ago

Freehold, New Jersey, United States Ascendo Full time
Job Summary

An employee in this role will be responsible for performing various operational duties, including verbal, clerical, and other related tasks. The Operations Customer Service Representative will be responsible for all clerical aspects of the position and other tasks as assigned by management.

Key Responsibilities
  • Customer Communication: Answer phone calls, respond to customer inquiries, and provide information about services available and rates.
  • Service Setup and Cancellation: Set up new customers in the system, explain the cancel process, and confirm the last date of service.
  • Troubleshooting: Troubleshoot customer issues and provide solutions.
  • Administrative Tasks: Perform data entry, organization of special ordered services, and clerical assignments associated with departmental needs.
Requirements
  • Language Skills: Strong knowledge of the English language, written and verbal.
  • Computer Skills: Knowledge of Windows Microsoft Word, Excel, and Office, as well as the ability to learn and master the software system used in the department.
  • Customer Service Skills: Understanding of customer service etiquette, ability to post conversational notes on accounts, and ability to follow instructions.
  • Communication Skills: Ability to communicate clearly and effectively, use diplomacy and discretion at all times, and direct incoming calls to the appropriate party when necessary.
  • Mathematical Skills: Ability to perform mathematical calculations.
  • Time Management Skills: Ability to multitask and prioritize.
About Ascendo

Ascendo is an equal opportunity employer. We welcome and encourage applications from all qualified candidates, and we do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.