Customer Service Representative

1 week ago


Freehold, New Jersey, United States BeloForm Craft Full time
Job Overview

Position Title: Call Center Agent

Location: Remote

Job Type: Full-Time


Role Summary:
As a Call Center Agent at BeloForm Craft, you will play a vital role in managing both incoming and outgoing customer communications with professionalism and efficiency. Your primary responsibilities will include addressing customer inquiries, resolving issues, and providing detailed information about our products and services. This position demands exceptional communication abilities, patience, and the capacity to thrive in a dynamic work environment.


Key Responsibilities:

  • Respond to customer calls and emails, effectively addressing their inquiries and concerns.
  • Deliver precise information regarding products, services, policies, and procedures.
  • Resolve customer grievances by identifying the issue, understanding the root cause, and implementing the most suitable solution.
  • Exhibit a high degree of professionalism and empathy in all customer interactions.
  • Efficiently process customer orders, returns, and exchanges.
  • Work collaboratively with other departments to tackle complex customer issues.
  • Achieve performance benchmarks, including call handling time, customer satisfaction, and sales objectives.
  • Stay informed about product knowledge, company policies, and industry developments.

Required Skills and Qualifications:

  • High school diploma or equivalent (some roles may require a college degree).
  • Strong verbal and written communication skills.
  • Ability to manage high call volumes and perform under pressure.
  • Excellent problem-solving and multitasking capabilities.
  • Proficient in utilizing computers, CRM systems, and other call center technologies.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.

Benefits:

  • Comprehensive health, dental, and vision insurance
  • Paid time off (PTO) and holidays
  • Retirement plan options (e.g., 401(k))
  • Opportunities for professional development
  • Wellness programs


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