Senior Management Consultant

2 days ago


Atlanta, Georgia, United States Infosys Limited Full time
Job Title: Principal Level Management Consultant

Company: Infosys Consulting

Location: Nationwide

Salary: $123,500 - $154,500

Domain: Consulting

Job Description:

We are seeking a seasoned Principal Level Management Consultant to join our Communications Practice. As a key member of our team, you will provide best-fit solutions for our communications service provider clients, leveraging your expertise in customer relationship management (CRM), customer care operations, Service Operations, ERP, and supply chain.

Key Responsibilities:

  • Design and implement platforms for CSP providers using MS Dynamics, Salesforce, ServiceNow, Oracle/SAP
  • Manage IT programs and projects, ensuring timely delivery and quality results
  • Develop business process and system use cases, creating As-Is and To-Be Process and Use Case documents
  • Guide, mentor, and review end-to-end solutions, collaborating with cross-functional teams
  • Travel up to 100% to meet client requirements, with opportunities to work on high-profile projects

Requirements:

  • Bachelor's degree in Electrical, Telecom, or Information Technology Engineering
  • Min. 7 years of experience with Operational Technologies within the Communications Sector
  • Knowledgeable in key areas of Communications provider operations, including CRM, customer care operations, Service Operations, ERP, and supply chain
  • At least 3 years' experience designing, implementing, or managing platforms for CSP providers using MS Dynamics, Salesforce, ServiceNow, Oracle/SAP
  • Excellent analytical and communication skills, with a strong ability to work in a team environment

Preferred Qualifications:

  • At least 3 years' experience managing operations or analyzing and implementing process optimizations across CRM, customer care operations, Service Operations, ERP, and supply chain
  • Experience and desire to work in a consulting environment that requires regular travel
  • Excellent soft-skills and leadership skills to lead assessment workshops and work with Enterprise architects to design roadmaps for next 5 years

Benefits:

  • Medical/Dental/Vision/Life Insurance
  • Long-term/Short-term Disability
  • Health and Dependent Care Reimbursement Accounts
  • Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
  • 401(k) plan and contributions dependent on salary level
  • Paid holidays plus Paid Time Off

Infosys Consulting is the global management and technology consulting practice of Infosys, a global leader in technology services and consulting. We combine the power of time-tested methodologies, people-driven innovation, and disruptive technology to enable leaders of the world's top brands pursue a path of smart transformation.

Equal Employment Opportunity: Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.



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