Senior UX Research Manager

3 days ago


Austin, Texas, United States Electronic Arts Full time
About the Role

We are seeking a highly skilled Senior UX Research Manager to join our team at Electronic Arts. As a key member of our UX Strategy and Design team, you will be responsible for shaping the experience strategy through research to reduce friction and deepen engagement with our fans.

Key Responsibilities
  • Oversee a team of UX researchers, managing their performance, providing mentorship, and encouraging their professional development.
  • Collaborate with the Journey Management leadership team to establish a journey management practice, identifying customer journeys, and mapping out the user experience across multiple channels and platforms.
  • Conduct user experience research, including surveys, interviews, usability testing, and focus groups.
  • Analyze data from user interactions to provide insights into user behavior and needs.
  • Identify pain points in the user journey and help develop solutions to enhance user satisfaction and achieve our goals.
  • Communicate research recommendations to partners in a clear manner, influencing decision-making at the strategic level.
  • Stay up-to-date with the latest industry trends and advancements in UX research and journey management, and ensure the team does the same.
  • Foster a culture of continuous improvement, encouraging innovation and user-centered thinking within the journey management practice and the team.
Requirements
  • Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, or a related field; or equivalent experience.
  • 7+ years experience as a UX Researcher or similar role.
  • Experience managing a team of researchers.
  • Experience with qualitative and quantitative research methods.
  • Proficient in using UX research tools and software.
What We Offer

We offer a comprehensive benefits package, including paid time off, sick time, holidays, and parental leave. Our benefits program focuses on physical, emotional, financial, career, and community wellness to support our people through every chapter of life.

We are an equal opportunity employer and welcome applications from diverse candidates. We will consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.



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