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Guest Service Representative
3 weeks ago
Job Number 24144666Job Category Rooms & Guest Services OperationsLocation W Boston, 100 Stuart St, Boston, Massachusetts, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Guest Services Representative
2 days ago
Boston, United States Seaport Hotel Limited Partnership Full timeOnce you complete your application you must inform your current manager. Scope of Position The Guest Services Representative will engage with the guest in a variety of job functions. This position represents the hotel and will often be the first and last impression the guest has of the hotel. All Guest Service Representatives are empowered to make decisions...
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Guest Services Representative
6 days ago
Boston, United States Seaport Hotel Full timeOnce you complete your application you must inform your current manager. Scope of Position The Guest Services Representative will engage with the guest in a variety of job functions. This position represents the hotel and will often be the first and last impression the guest has of the hotel. All Guest Service Representatives are empowered to make...
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Guest Service Representative
4 months ago
Boston, United States Au Bon Pain Full timeThis position contributes to Au Bon Pain's success by ensuring ABP guest service and caf standards are met and exceeded. Hourly team members accomplish this by consistently exceeding our guest's expectations, providing delicious food and engaging service in an energized environment. The Guest Service Representative is expected to learn all positions in the...
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Guest Services Representative
3 days ago
Boston, Massachusetts, United States Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons Hotels and Resorts is a global leader in luxury hospitality, renowned for its exceptional service and unparalleled guest experiences. Our purpose is to create lasting impressions that enrich lives by connecting with people and the world around us.About the Role:We are seeking highly motivated and organized individuals to join...
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Guest Services Representative
2 months ago
Boston, United States Kirkland & Ellis Full timeAbout Kirkland & Ellis At Kirkland & Ellis, we are united in our ambition and drive to move forward. We share core values that help us achieve excellence: collaboration, talent empowerment, service, inclusion, respect and gratitude. Our people are our greatest asset, and we invest in the brightest talent and encourage a diversity of perspectives and...
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Guest Service Representative
4 days ago
Boston, Massachusetts, United States Chick-fil-A Main Street FSR Full timeJob OverviewFront of House Service RepresentativePosition Summary:As the initial point of contact for our patrons, the Front of House Service Representative is tasked with delivering exceptional service with enthusiasm and promptness. Team members are encouraged to focus on guest interactions through friendly greetings, a positive demeanor, and a commitment...
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Guest Services Representative
1 week ago
Boston, Massachusetts, United States Sage Hospitality Full timeWhy Choose Us:At Sage Hospitality, we pride ourselves on our commitment to exceptional guest experiences. Our philosophy centers around understanding each guest's unique needs, allowing us to provide personalized service that goes beyond the ordinary. Our team is empowered to deliver authentic hospitality, ensuring that every interaction is memorable and...
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Guest Services Representative
4 days ago
Boston, Massachusetts, United States Wyndham Boston Beacon Hill Full timeAbout Wyndham Boston Beacon Hill:At Wyndham Boston Beacon Hill, we prioritize our team members. We are committed to fostering a supportive and inclusive workplace that promotes diversity, personal growth, and overall wellbeing. Our People First philosophy is evident in our employee development initiatives, comprehensive benefits, and our focus on nurturing...
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Guest Service Representative
1 week ago
Boston, United States Marriott International Inc Full timeJob Number 24131018 Job Category Rooms & Guest Services Operations Location Sheraton Boston Hotel, 39 Dalton Street, Boston, Massachusetts, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations,...
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Guest Service Representative
3 weeks ago
Boston, United States Marriott International, Inc Full timeJob Number 24144666Job Category Rooms & Guest Services OperationsLocation W Boston, 100 Stuart St, Boston, Massachusetts, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and...
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Guest Services Representative
20 hours ago
Boston, Massachusetts, United States Pine Street Inn Full timeJob SummaryPine Street Inn is seeking a highly skilled and compassionate individual to fill the role of Overnight Shelter Access Specialist at our Men's Inn location.Key Responsibilities:Provide exceptional customer service to guests, staff, and visitors, ensuring a welcoming and inclusive environment.Operate an electronic entry monitoring system and ID...
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Guest Services Representative
1 week ago
South Boston, Virginia, United States Berry Hill Resort Full timePosition OverviewThe Berry Hill Resort and Conference Center is currently in search of a part-time front desk attendant. This role serves as the initial point of contact for guests, managing all aspects of their stay.Key ResponsibilitiesA typical day for a front desk attendant includes:Managing reservations and guest check-ins and check-outsAddressing...
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Guest Services Representative
4 days ago
South Boston, Virginia, United States Berry Hill Resort Full timePosition OverviewThe Berry Hill Resort and Conference Center is in search of a dedicated front desk attendant to join our team on a part-time basis. Role ResponsibilitiesThe front desk attendant serves as the initial point of contact for our guests, managing all aspects of their stay. A typical day includes:Making reservations and managing guest check-ins...
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Guest Services Representative
1 week ago
South Boston, Virginia, United States Berry Hill Resort Full timePosition OverviewThe Berry Hill Resort and Conference Center is in search of a dedicated front desk attendant to join our team on a part-time basis.Role ResponsibilitiesAs a front desk attendant, you will serve as the initial point of contact for guests, managing all aspects of their stay.Your daily responsibilities will include:Welcoming guests with a warm...
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Guest Services Representative
4 days ago
South Boston, Virginia, United States Berry Hill Resort Full timePosition OverviewThe Berry Hill Resort and Conference Center is currently seeking a part-time front desk attendant to join our esteemed establishment. Role ResponsibilitiesThe front desk attendant serves as the initial point of contact for guests, overseeing all aspects of their stay. A typical day includes:Managing reservations and ensuring a smooth...
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Guest Services Representative
1 week ago
South Boston, Virginia, United States Berry Hill Resort Full timePosition OverviewThe Berry Hill Resort and Conference Center is currently in search of a part-time front desk attendant. This role serves as the initial point of contact for guests, managing all aspects of their stay.Key ResponsibilitiesA typical day for a front desk attendant includes:Welcoming guests with a warm and professional demeanor.Facilitating the...
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Guest Services Representative
1 week ago
South Boston, Virginia, United States Berry Hill Resort Full timePosition OverviewThe Berry Hill Resort and Conference Center is in search of a dedicated front desk attendant to join our team in South Boston, Virginia. This part-time role is essential in ensuring a seamless experience for our guests from the moment they arrive until their departure.Key ResponsibilitiesA front desk attendant serves as the initial point of...
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Guest Services Representative
1 week ago
South Boston, Virginia, United States Berry Hill Resort Full timePosition OverviewThe Berry Hill Resort and Conference Center is in search of a dedicated front desk attendant to join our hospitality team. Role ResponsibilitiesA front desk attendant serves as the initial point of contact for guests, overseeing all aspects of their stay. Key responsibilities include:Welcoming guests with a warm and professional...
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Guest Service Associate
6 days ago
Boston, United States Massachusetts Convention Center Authority Full timeSummary: As assigned, Guest Services Associate (GSA)/ Lawn on D Ambassador is responsible providing excellent customer service to our clients and visitors under the guidance of the Guest Services Manager Essential Duties & Responsibilities:The Guest Services Manager may designate various other activities. The following statements are intended to describe...
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Guest Services Representative
4 days ago
South Boston, Virginia, United States True North Hotel Group Inc Full timeJob OverviewTrue North Hotel Group is a distinguished management and development organization seeking a Front Desk Associate for our esteemed establishment. We pride ourselves on our exceptional workplace culture and commitment to guest satisfaction.What We Offer: Comprehensive healthcare benefits, a balanced work-life environment, paid time off, and a...