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Guest Services Representative

2 months ago

South Boston, Virginia, United States Berry Hill Resort Full time
Position Overview

The Berry Hill Resort and Conference Center is in search of a dedicated front desk attendant to join our team on a part-time basis.

Role Responsibilities

As a front desk attendant, you will serve as the initial point of contact for guests, managing all aspects of their stay.

Your daily responsibilities will include:

  • Welcoming guests with a warm and professional demeanor
  • Ensuring accurate guest information is recorded during check-in and check-out
  • Handling phone inquiries and directing calls to the appropriate departments
  • Providing detailed information regarding hotel amenities, services, and nearby attractions
  • Addressing guest requests and resolving complaints efficiently
  • Maintaining a clean and organized front desk and lobby area
  • Processing payments and overseeing gift shop inventory
  • Collaborating with hotel staff to enhance the guest experience
Candidate Profile

The ideal candidate will possess a courteous and detail-oriented approach, with a strong focus on enhancing guest satisfaction through everyday interactions and additional initiatives.

Previous experience in customer service is highly valued.