Guest Services Representative

2 weeks ago


South Boston, Virginia, United States Berry Hill Resort Full time
Position Overview
The Berry Hill Resort and Conference Center is currently in search of a part-time front desk attendant. This role serves as the initial point of contact for guests, managing all aspects of their stay.

Key Responsibilities
A typical day for a front desk attendant includes:
  • Welcoming guests with a warm and professional demeanor.
  • Facilitating the reservation process and managing check-ins and check-outs.
  • Addressing guest inquiries and accommodating special requests efficiently.
  • Gathering essential information to ensure timely responses to guest questions.
  • Providing detailed information regarding hotel amenities, services, and local attractions.
  • Handling guest complaints and requests promptly to enhance their experience.
  • Maintaining a clean and organized front desk and lobby area.
  • Processing payments and overseeing gift shop inventory.
  • Collaborating with hotel staff to ensure a memorable guest experience.

Candidate Profile
The ideal candidate should possess a courteous and detail-oriented approach, with a genuine interest in enhancing guest satisfaction through daily interactions and additional initiatives. Previous experience in customer service is preferred.

About Berry Hill Resort
The Berry Hill Resort & Conference Center is a distinguished wedding venue and conference center set within a picturesque 700-acre forest in historic South Boston, Virginia. This National Historic Landmark has a rich history dating back to 1728, offering a unique blend of elegance and charm.

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