Guest Services Representative
1 week ago
The Berry Hill Resort and Conference Center is in search of a dedicated front desk attendant to join our team on a part-time basis.
Role Responsibilities
The front desk attendant serves as the initial point of contact for our guests, managing all aspects of their stay. A typical day includes:
- Making reservations and managing guest check-ins and check-outs.
- Addressing special requests and ensuring guest satisfaction.
- Providing timely responses to inquiries from guests over the phone or in person.
Key Duties
The successful candidate will be responsible for:
- Welcoming guests with a friendly and professional demeanor.
- Verifying guest information during check-in and check-out processes.
- Answering phone calls and directing inquiries to the appropriate departments.
- Offering information about hotel amenities, services, and local attractions.
- Promptly addressing guest requests and resolving complaints.
- Maintaining a clean and organized front desk and lobby area.
- Processing payments and managing gift shop inventory.
- Collaborating with hotel staff to enhance the guest experience.
Candidate Profile
The ideal candidate is courteous, detail-oriented, and possesses a strong interest in enhancing guest experiences through daily interactions and additional initiatives. Previous customer service experience is preferred.
About Berry Hill Resort
Located in the picturesque setting of South Boston, Virginia, the Berry Hill Resort & Conference Center is a renowned wedding venue and conference center, surrounded by a stunning forested landscape. This National Historic Landmark has a rich history dating back to 1728, offering guests a unique blend of hospitality and heritage.
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Guest Services Representative
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South Boston, Virginia, United States Berry Hill Resort Full timePosition OverviewThe Berry Hill Resort and Conference Center is currently in search of a part-time front desk attendant. This role serves as the initial point of contact for guests, managing all aspects of their stay.Key ResponsibilitiesA typical day for a front desk attendant includes:Managing reservations and guest check-ins and check-outsAddressing...
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Guest Services Representative
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South Boston, Virginia, United States Berry Hill Resort Full timePosition OverviewThe Berry Hill Resort and Conference Center is in search of a dedicated front desk attendant to join our team on a part-time basis.Role ResponsibilitiesAs a front desk attendant, you will serve as the initial point of contact for guests, managing all aspects of their stay.Your daily responsibilities will include:Welcoming guests with a warm...
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South Boston, Virginia, United States Berry Hill Resort Full timePosition OverviewThe Berry Hill Resort and Conference Center is currently seeking a part-time front desk attendant to join our esteemed establishment. Role ResponsibilitiesThe front desk attendant serves as the initial point of contact for guests, overseeing all aspects of their stay. A typical day includes:Managing reservations and ensuring a smooth...
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South Boston, Virginia, United States Berry Hill Resort Full timePosition OverviewThe Berry Hill Resort and Conference Center is currently in search of a part-time front desk attendant. This role serves as the initial point of contact for guests, managing all aspects of their stay.Key ResponsibilitiesA typical day for a front desk attendant includes:Welcoming guests with a warm and professional demeanor.Facilitating the...
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