Guest Services Representative
1 week ago
True North Hotel Group is a distinguished management and development organization seeking a Front Desk Associate for our esteemed establishment. We pride ourselves on our exceptional workplace culture and commitment to guest satisfaction.
What We Offer: Comprehensive healthcare benefits, a balanced work-life environment, paid time off, and a supportive team atmosphere.
Role and Responsibilities: We are in search of a dedicated individual with a passion for hospitality and a commitment to enhancing guest experiences.
Key Responsibilities:
- Welcomes guests and facilitates check-in procedures, providing room keys and guiding guests to their accommodations.
- Addresses guest inquiries both in person and via telephone.
- Ensures guest satisfaction by assisting with dining, entertainment, and transportation arrangements as required.
- Handles guest issues and complaints with professionalism.
- Performs administrative tasks including answering calls, taking messages, managing reservations, and maintaining records.
Qualifications:
- A high school diploma or equivalent educational background is preferred, along with relevant experience or training.
- Ability to lift and manage objects weighing up to 50 pounds independently.
We value diversity and are an Equal Opportunity employer. All qualified candidates will be considered for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
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