Deskside Support Specialist Journeyman

2 weeks ago


Washington Dc, United States CapitalTechSolutions Inc Full time

TITLE: Deskside Support Specialist Journeyman

LOCATION: Washington DC/ Onsite

MINIMUM EDUCATION: Bachelor s degree in IT, related field, or equivalent experience.

REQUIRED EXPERIENCE: 10 years

INTERVIEWS: Both Webcam and In Person

Short Job Description:

A client is looking for 6 years of experience. Installs and configures computer devices such as Windows and Apple desktop endpoints, Windows and Apple laptop endpoints, Windows and Apple Tablets and mobile phones. Onsite and will need to be comfortable with getting around DC.

Complete Description:

  • Provides support for the implementation, configuration, deployment, and support of systems, including, but not limited to client computing devices and servers.
  • Creates, analyzes, reports, converts, or transfers data, using specialized applications or web-based platforms.
  • Accurately tracks all service requests, incidents, and change requests in the ITSM platform.
  • Provides desktop support both remote and/or deskside using client designated tools for technical support.
  • Ability to demonstrate strong communication skills both written and verbal.

Skills:

  • Bachelor's degree in IT or related field or equivalent experience such as CompTIA A+. Required 10 Years
  • Installs and configures computer devices such as Windows and Apple desktop endpoints as well as tablets. Required 6 Years
  • Accurately tracks all service requests, incidents and change requests in the ITSM platform. Required 6 Years
  • Provide desktop support both remote and/or deskside using designated tools for technical support. Required 6 Years
  • Works closely with engineers, and developers to troubleshoot issues that impact desktop, network and application layer operations. Required 3 Years
  • Strong Customer Service Skills. Required 4 Years
  • Experience providing administrative support in an IT environment. Required 4 Years
  • Proficient time management skills Required and detail-oriented organizational skills. Required 4 Years
  • Comprehensive knowledge of Office 365 services to include: Sharepoint, OneDrive, OneNote, and Teams. Required 3 Years
  • Must be open to cross-training and have flexibility in duties as assigned. Required
  • Expertise in troubleshooting hardware-related issues. Required 4 Years
  • Expertise in troubleshooting complex software-related issues. Required 3 Years
  • Can demonstrate experience in making nontechnical users comfortable with complex technology concepts. Required 4 Years
  • Skilled with Active Directory. Required 2 Years


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