Deskside Support Technician

3 days ago


Washington, United States Addison Group Full time

Job Title: Tier 2 Deskside Support Specialist

Location: Navy Yard, Washington, DC

Schedule: Onsite, 5 days a week

Company Overview: Join a renowned Washington DC sports team and become a key part of our technology support team We are dedicated to delivering exceptional service to our staff and fans, ensuring seamless operations both on and off the field.

Job Summary: We are seeking a proactive and skilled Tier 2 Deskside Support Specialist to provide high-level technical support to our staff. This role will involve troubleshooting and resolving hardware and software issues, managing mobile devices, and ensuring a top-notch user experience through white glove service.

Key Responsibilities:

  • Provide Tier 2 technical support for Windows OS, including troubleshooting, installation, and configuration of workstations and peripherals.
  • Manage Active Directory account creation, modification, and deactivation.
  • Troubleshoot and support Microsoft Office 365 applications, ensuring users have optimal functionality.
  • Deliver white glove service to staff, addressing their technical needs with professionalism and efficiency.
  • Manage and support mobile devices, including setup, troubleshooting, and policy compliance.
  • Document and track support requests using a ticketing system, ensuring timely resolution and follow-up.
  • Collaborate with Tier 1 support and other IT teams to escalate complex issues as necessary.
  • Participate in team meetings to discuss ongoing projects, system upgrades, and user feedback.
  • Assist in training staff on new technologies and software applications.

Qualifications:

  • 3+ years of experience in IT support, preferably in a corporate environment.
  • Strong knowledge of Windows OS and troubleshooting techniques.
  • Experience with Active Directory account management.
  • Proficiency in supporting Microsoft Office 365 applications.
  • Familiarity with mobile device management (MDM) solutions.
  • Excellent customer service skills, with a commitment to providing white glove support.
  • Strong problem-solving skills and attention to detail.
  • Ability to work effectively in a fast-paced, team-oriented environment.



  • Washington, United States Brooksource Full time

    Deskside Support TechnicianWashington, DCPublic TrustThe Deskside Support Technician is responsible for providing consulting, oversight and integration support of existing hardware, software, network configurations and new system initiatives directly to end-users at customer sites.This position is 75% on site, and 100% on site during surge periods....


  • Washington, United States Brooksource Full time

    Deskside Support TechnicianWashington, DCPublic TrustThe Deskside Support Technician is responsible for providing consulting, oversight and integration support of existing hardware, software, network configurations and new system initiatives directly to end-users at customer sites.This position is 75% on site, and 100% on site during surge periods....


  • washington, United States Brooksource Full time

    Deskside Support TechnicianWashington, DCPublic TrustThe Deskside Support Technician is responsible for providing consulting, oversight and integration support of existing hardware, software, network configurations and new system initiatives directly to end-users at customer sites.This position is 75% on site, and 100% on site during surge periods....


  • Washington, United States TEKsystems Full time

    Job DescriptionJob DescriptionDuration5 Year(s) contract DescriptionFlexible “Bubble” staff -MASTER LEVEL required (TOTAL NEED 6): First shift, 8 to 4, 9 to 5General coverage Region - Washington DC – 3 techs\*\*\*\* These folks will require flexibility as far as location to be working at as we will be moving them around to meet demando Incidents –...


  • washington, United States Addison Group Full time

    Job Title: Tier 2 Deskside Support SpecialistLocation: Navy Yard, Washington, DCSchedule: Onsite, 5 days a weekCompany Overview: Join a renowned Washington DC sports team and become a key part of our technology support team! We are dedicated to delivering exceptional service to our staff and fans, ensuring seamless operations both on and off the field.Job...


  • Washington, Washington, D.C., United States Desktop & Depot Support Full time

    Job SummaryWe are seeking a highly motivated and skilled Part-time Deskside Support Technician to join our team in Washington, DC. As a key member of our team, you will be responsible for providing technical assistance to end-users, configuring and maintaining workstation and network infrastructure, and performing analysis and diagnosis of technical...


  • Washington, United States CSZNet, Inc Full time

    Deskside Support Specialist JourneymanLocation : Washington, DC (Onsite)Duration : 12 Months Contract Interview Types: In Person Job Description:5 years of experience. Installs and configures computer devices such as Windows and Apple desktop endpoints, Windows and Apple laptop endpoints, Windows and Apple Tablets and mobile phones. Onsite and will need to...


  • Washington, United States Advanced American Technologies, Inc Full time

    Job Title: Deskside Support Specialist JourneymanJob Summary:We are seeking a highly skilled Deskside Support Specialist Journeyman to join our team at Advanced American Technologies, Inc. The successful candidate will provide expert-level technical support for desktop and mobile devices, as well as troubleshoot complex software and hardware...


  • Washington D.c., United States CapitalTechSolutions Inc Full time

    TITLE: Deskside Support Specialist JourneymanLOCATION: Washington DC/ OnsiteMINIMUM EDUCATION: Bachelor s degree in IT, related field, or equivalent experience.REQUIRED EXPERIENCE: 10 yearsINTERVIEWS: Both Webcam and In Person Short Job Description: A client is looking for 6 years of experience. Installs and configures computer devices such as Windows and...


  • washington, United States Mastech Digital Full time

    Job Title: Deskside Support TechnicianLocation: Washington, DC 20530 (Onsite)Contract PositionRequirements:Must be able to travel, up to 50% travelMust be able to participate in the on-call after hours support rotation.Ability to obtain and maintain a public trust security clearance


  • Washington, United States Mastech Digital Full time

    Job Title: Deskside Support TechnicianLocation: Washington, DC 20530 (Onsite)Contract PositionRequirements:Must be able to travel, up to 50% travelMust be able to participate in the on-call after hours support rotation.Ability to obtain and maintain a public trust security clearance


  • Washington, United States Mastech Digital Full time

    Job Title: Deskside Support TechnicianLocation: Washington, DC 20530 (Onsite)Contract PositionRequirements:Must be able to travel, up to 50% travelMust be able to participate in the on-call after hours support rotation.Ability to obtain and maintain a public trust security clearance


  • washington, United States Mastech Digital Full time

    Job Title: Deskside Support TechnicianLocation: Washington, DC 20530 (Onsite)Contract PositionRequirements:Must be able to travel, up to 50% travelMust be able to participate in the on-call after hours support rotation.Ability to obtain and maintain a public trust security clearance


  • Washington D.c., United States Rizeup Technology Training LLC Full time

    Responsibilities:1. Provides support for the implementation, configuration, deployment and support of systems, including, but not limited to client computing devices and servers.2. Creates, analyzes, reports, converts, or transfers data, using specialized applications or webbased platforms.3. Accurately tracks all service requests, incidents and change...


  • Washington, Washington, D.C., United States TEKsystems Full time

    Job DescriptionJob SummaryWe are seeking an experienced Windows 10 Deskside Support Technician to join our team at TEKsystems. As a Deskside Support Technician, you will be responsible for providing technical support to our clients in a corporate environment.Key Responsibilities:Provide technical support for Windows 10 desktops and laptopsResolve incidents,...


  • Washington, United States TEKsystems Full time

    Job DescriptionJob DescriptionDuration3-5 Year(s) ProjectM-F 8-5 or 6a-2p or 2p to 10p, some weekendsTraveling all over D.C. AREAHas to have own Reliable Transportation Covid vaccinatedNeeds to have 3-5 years W10 Deskside Support experienceimaging, AD, network troubleshooting experienceCertified HP Printer preferredThey need to be RELIABLE , FLEXIBLE &...


  • Washington, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:SecretClearance Level Must Be Able to Obtain:Top SecretSuitability:Public Trust/Other Required:NoneJob Family:SCAJob Qualifications:Skills:Computer Support, Software Installations, TroubleshootingCertifications:Experience:1 + years of related experienceUS Citizenship Required:YesJob...


  • Washington, United States TEKsystems co Allegis Group Full time

    Job Title: Deskside Support TechnicianCompany: TEKsystemsDuration: 6 Months (Contract)Location: 145 N Street Northeast, Washington, District of Columbia, United States, 20002Workplace Type: On-siteExperience Level: Intermediate LevelStart Date: October 20, 2024Clearance: Public Trust security clearance required (Secret Clearance highly...


  • Washington, United States TEKsystems co Allegis Group Full time

    Job Title: Deskside Support TechnicianCompany: TEKsystems c/o Allegis GroupDuration: ContractLocation: Washington, DCWorkplace Type: On-siteExperience Level: IntermediateClearance: Public Trust security clearance required (Secret Clearance highly desired)About the RoleTEKsystems is seeking a skilled Deskside Support Technician to join our team in Washington,...


  • Washington, Washington, D.C., United States TEKsystems Full time

    Job DescriptionJob SummaryWe are seeking an experienced Windows 10 Deskside Support Technician to join our team at TEKsystems. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients in the Washington DC area.Key Responsibilities:Provide on-site desktop support to clients in the Washington DC...