Deskside Support Technician
1 month ago
Job Title: Tier 2 Deskside Support Specialist
Location: Navy Yard, Washington, DC
Schedule: Onsite, 5 days a week
Company Overview: Join a renowned Washington DC sports team and become a key part of our technology support team We are dedicated to delivering exceptional service to our staff and fans, ensuring seamless operations both on and off the field.
Job Summary: We are seeking a proactive and skilled Tier 2 Deskside Support Specialist to provide high-level technical support to our staff. This role will involve troubleshooting and resolving hardware and software issues, managing mobile devices, and ensuring a top-notch user experience through white glove service.
Key Responsibilities:
- Provide Tier 2 technical support for Windows OS, including troubleshooting, installation, and configuration of workstations and peripherals.
- Manage Active Directory account creation, modification, and deactivation.
- Troubleshoot and support Microsoft Office 365 applications, ensuring users have optimal functionality.
- Deliver white glove service to staff, addressing their technical needs with professionalism and efficiency.
- Manage and support mobile devices, including setup, troubleshooting, and policy compliance.
- Document and track support requests using a ticketing system, ensuring timely resolution and follow-up.
- Collaborate with Tier 1 support and other IT teams to escalate complex issues as necessary.
- Participate in team meetings to discuss ongoing projects, system upgrades, and user feedback.
- Assist in training staff on new technologies and software applications.
Qualifications:
- 3+ years of experience in IT support, preferably in a corporate environment.
- Strong knowledge of Windows OS and troubleshooting techniques.
- Experience with Active Directory account management.
- Proficiency in supporting Microsoft Office 365 applications.
- Familiarity with mobile device management (MDM) solutions.
- Excellent customer service skills, with a commitment to providing white glove support.
- Strong problem-solving skills and attention to detail.
- Ability to work effectively in a fast-paced, team-oriented environment.
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