Deskside Support Specialist

2 weeks ago

Washington, United States CSZNet, Inc Full time

Deskside Support Specialist Journeyman

Location : Washington, DC (Onsite)

Duration : 12 Months Contract

Interview Types: In Person

Job Description:

5 years of experience. Installs and configures computer devices such as Windows and Apple desktop endpoints, Windows and Apple laptop endpoints, Windows and Apple Tablets and mobile phones. Onsite and will need to be comfortable with getting around DC.

Responsibilities:
1. Provides support for the implementation, configuration, deployment and support of systems, including, but not limited to client computing devices and servers.
2. Creates, analyzes, reports, converts, or transfers data, using specialized applications or webbased platforms.
3. Accurately tracks all service requests, incidents and change requests in OCTO's ITSM platform.
4. Provides desktop support both remote and/or deskside using OCTO's designated tools for technical support.

  1. Ability to demonstrate strong communication skills both written and verbal.

Minimum Education/Certification Requirements:
CCompTIA A+ or equivalent or higher

Resolve technical issues and closing out assigned. Service/Incidents requests within the agency's Service Level Agreements ii. Adhere to all Enterprise-wide security policies related to security and integrity of Districtowned Resources iii. Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both

Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools iv. Log and route service requests and incidents in an incident management system. v. Provide a high level of customer service to end users on a daily basis ix.Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications vi. Troubleshoot issues related to agency specific applications and web applications vii.
Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets viii. Collaborate with the IT leadership team to test and implement cost effective technology for District viiii. Maintain service level agreements related to Desk Side support Service/Incident requests x. Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents.

--------------------------------------------- CONTRACT JOB DESCRIPTION
Responsibilities:
1. Responds to and diagnoses problems through discussion with users.
2. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
3. Supervises operation of help desk and serves as focal point for customer concerns.
4. Provides support to end users on a variety of issues.
5. Identifies, researches, and resolves technical problems.
6. Responds to telephone calls, emails, and personnel requests for technical support.
7. Documents, tracks, and monitors the problem to ensure a timely resolution.
8. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
9. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
10. Simulates or recreates user problems to resolve operating difficulties.
11. Recommends systems modifications to reduce user problems.

Required/Desired Skills:

Skill

Required /Desired

Amount of Experience

Candidate Experience

Bachelor's degree in IT or related field or equivalent experience such as CompTIA A+

Required

10 Years

Installs and configures computer devices such as Windows and Apple desktop endpoints as well as tablets.

Required

6 Years

Accurately tracks all service requests, incidents and change requests in ITSM platform.

Required

6 Years

Provide desktop support both remote and/or deskside using designated tools for technical support.

Required

6 Years

Works closely with engineers, developers to troubleshoot issues that impact desktop, network and application layers operations

Required

3 Years

Strong Customer Service Skills

Required

4 Years

Experience providing administrative support in an IT environment

Required

4 Years

Proficient time management skills Required and detail oriented organizational skills

Required

4 Years

Comprehensive knowledge of Office 365 services to include: Sharepoint, OneDrive, OneNote, Teams

Required

3 Years

Must be open to cross-training and have flexibility in duties as assigned

Required

0 Years

Expertise in troubleshooting hardware related issues

Required

4 Years

Expertise in troubleshooting complex software related issues

Required

3 Years

Can demonstrate experience making nontechnical users comfortable with complex technology concepts

Required

4 Years

Skilled with Active Directory

Required

2 Years

  • Deskside Support Specialist Journeyman with Expertise in Desktop Support

    5 days ago

    Washington, United States Advanced American Technologies, Inc Full time

    Job Title: Deskside Support Specialist JourneymanJob Summary:We are seeking a highly skilled Deskside Support Specialist Journeyman to join our team at Advanced American Technologies, Inc. The successful candidate will provide expert-level technical support for desktop and mobile devices, as well as troubleshoot complex software and hardware...

  • Deskside Support Technician

    3 days ago

    Washington, United States Addison Group Full time

    Job Title: Tier 2 Deskside Support SpecialistLocation: Navy Yard, Washington, DCSchedule: Onsite, 5 days a weekCompany Overview: Join a renowned Washington DC sports team and become a key part of our technology support team! We are dedicated to delivering exceptional service to our staff and fans, ensuring seamless operations both on and off the field.Job...

  • Deskside Support Technician

    3 days ago

    Washington, United States Addison Group Full time

    Job Title: Tier 2 Deskside Support SpecialistLocation: Navy Yard, Washington, DCSchedule: Onsite, 5 days a weekCompany Overview: Join a renowned Washington DC sports team and become a key part of our technology support team! We are dedicated to delivering exceptional service to our staff and fans, ensuring seamless operations both on and off the field.Job...

  • Deskside Support Technician

    3 days ago

    washington, United States Addison Group Full time

    Job Title: Tier 2 Deskside Support SpecialistLocation: Navy Yard, Washington, DCSchedule: Onsite, 5 days a weekCompany Overview: Join a renowned Washington DC sports team and become a key part of our technology support team! We are dedicated to delivering exceptional service to our staff and fans, ensuring seamless operations both on and off the field.Job...

  • Deskside Support Specialist Journeyman

    2 weeks ago

    Washington D.c., United States CapitalTechSolutions Inc Full time

    TITLE: Deskside Support Specialist JourneymanLOCATION: Washington DC/ OnsiteMINIMUM EDUCATION: Bachelor s degree in IT, related field, or equivalent experience.REQUIRED EXPERIENCE: 10 yearsINTERVIEWS: Both Webcam and In Person Short Job Description: A client is looking for 6 years of experience. Installs and configures computer devices such as Windows and...

  • Deskside Support Technician

    1 month ago

    Washington, United States TEKsystems Full time

    Job DescriptionJob DescriptionDuration5 Year(s) contract DescriptionFlexible “Bubble” staff -MASTER LEVEL required (TOTAL NEED 6): First shift, 8 to 4, 9 to 5General coverage Region - Washington DC – 3 techs\*\*\*\* These folks will require flexibility as far as location to be working at as we will be moving them around to meet demando Incidents –...

  • Deskside Support Technician

    1 day ago

    Washington, United States Brooksource Full time

    Deskside Support TechnicianWashington, DCPublic TrustThe Deskside Support Technician is responsible for providing consulting, oversight and integration support of existing hardware, software, network configurations and new system initiatives directly to end-users at customer sites.This position is 75% on site, and 100% on site during surge periods....

  • Deskside Support Technician

    15 hours ago

    Washington, United States Brooksource Full time

    Deskside Support TechnicianWashington, DCPublic TrustThe Deskside Support Technician is responsible for providing consulting, oversight and integration support of existing hardware, software, network configurations and new system initiatives directly to end-users at customer sites.This position is 75% on site, and 100% on site during surge periods....

  • Deskside Support Technician

    19 hours ago

    washington, United States Brooksource Full time

    Deskside Support TechnicianWashington, DCPublic TrustThe Deskside Support Technician is responsible for providing consulting, oversight and integration support of existing hardware, software, network configurations and new system initiatives directly to end-users at customer sites.This position is 75% on site, and 100% on site during surge periods....

  • OCTO -Deskside Support Specialist Journeyman

    1 week ago

    Washington D.c., United States Rizeup Technology Training LLC Full time

    Responsibilities:1. Provides support for the implementation, configuration, deployment and support of systems, including, but not limited to client computing devices and servers.2. Creates, analyzes, reports, converts, or transfers data, using specialized applications or webbased platforms.3. Accurately tracks all service requests, incidents and change...

  • Part-time Deskside Support Specialist in Washington, DC

    4 days ago

    Washington, Washington, D.C., United States Desktop & Depot Support Full time

    Job SummaryWe are seeking a highly motivated and skilled Part-time Deskside Support Technician to join our team in Washington, DC. As a key member of our team, you will be responsible for providing technical assistance to end-users, configuring and maintaining workstation and network infrastructure, and performing analysis and diagnosis of technical...

  • IT Support Specialist

    4 weeks ago

    Washington, Washington, D.C., United States AHU Technologies Inc Full time

    Job Title: Deskside Support SpecialistAt AHU Technologies Inc, we are seeking a highly skilled and experienced Deskside Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users, ensuring that they have a seamless and productive experience with our systems and...

  • Desktop Support Specialist

    3 weeks ago

    Washington, United States Eliassen Group Full time

    Job Title: Desktop Support SpecialistEliassen Group is seeking a skilled Desktop Support Specialist to join our team. This is a 6-month contract-to-hire opportunity with a federal government integrator, working onsite at their headquarters in Washington D.C.The ideal candidate will possess a strong background in troubleshooting complex hardware and software...

  • Windows 10 Desktop Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States TEKsystems Full time

    Job DescriptionSeeking an experienced Windows 10 Deskside Support Specialist to join our team at TEKsystems. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients in the Washington, D.C. area.Key Responsibilities:Resolve incidents and requests in a timely and professional mannerPerform...

  • Printer Support Specialist

    3 weeks ago

    Washington, Washington, D.C., United States TEKsystems Full time

    Job DescriptionPrinter Support RoleWe are seeking an experienced Printer Support Specialist to join our team at TEKsystems. As a Printer Support Specialist, you will be responsible for providing top-notch support for our clients' printer needs.Key Responsibilities:Provide expert-level support for HP printers and other brands such as Xerox, Toshiba, and...

  • Printer Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States TEKsystems Full time

    Job DescriptionTEKsystems is seeking an experienced Printer Support Specialist to join our team. As a key member of our team, you will be responsible for providing top-notch support for our clients' printer needs.Key Responsibilities:Provide expert-level support for HP printers and other brands such as Xerox, Toshiba, and Lexmark.Resolve incidents, requests,...

  • Mac Support Specialist

    2 days ago

    Washington, Washington, D.C., United States Nexthreat Full time

    Job Summary:We are seeking a highly skilled Mac Support Specialist to join our team at Nexthreat. The ideal candidate will have a minimum of 5 years of experience in Mac deskside support for Federal agencies or similar research organizations in academia with a scientific-focused mission. The successful candidate will possess senior-level knowledge and...

  • IT Support Specialist

    3 weeks ago

    Washington, United States SAIC Full time

    Job ID: 2412785Location: WASHINGTON, DC, USDate Posted: 2024-10-01Category: Information TechnologySubcategory: Technical SvcsSchedule: Full-timeShift: Day JobTravel: NoMinimum Clearance Required: NoneClearance Level Must Be Able to Obtain: Public TrustPotential for Remote Work: NoDescription IT Support Specialist - Senior Provides Tier 2 and Tier 3...

  • Windows 10 Field Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States TEKsystems Full time

    Job DescriptionJob SummaryWe are seeking an experienced Windows 10 Deskside Support Technician to join our team at TEKsystems. As a Deskside Support Technician, you will be responsible for providing technical support to our clients in a corporate environment.Key Responsibilities:Provide technical support for Windows 10 desktops and laptopsResolve incidents,...

  • IT Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States AHU Technologies Inc Full time

    Job DescriptionWe are seeking a highly skilled and experienced IT Support Specialist to join our team at AHU Technologies Inc. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users, ensuring that they have a seamless and efficient experience with our systems and applications.Key...