Mac Support Specialist
2 days ago
We are seeking a highly skilled Mac Support Specialist to join our team at Nexthreat. The ideal candidate will have a minimum of 5 years of experience in Mac deskside support for Federal agencies or similar research organizations in academia with a scientific-focused mission. The successful candidate will possess senior-level knowledge and experience in supporting VVIPs and executives, with a strong background in MacOS, iOS, and mobile device support. Additionally, they will have expertise in software applications, including Microsoft 365, ServiceNow, and Oracle, as well as Active Directory services and user account management. The role will involve prompt response and resolution of IT issues, proactive monitoring and maintenance of executive-level IT equipment and systems, and collaboration with other NIH IT teams to ensure seamless integration and resolution of complex issues.
Key Responsibilities:
- Provide expert-level support for Mac-based systems, including MacOS, iOS, and mobile device support.
- Troubleshoot and resolve IT issues, including hardware, software, and network-related problems.
- Collaborate with other NIH IT teams to ensure seamless integration and resolution of complex issues.
- Develop and maintain knowledge of new technologies and software applications.
Requirements:
- 5+ years of experience in Mac deskside support for Federal agencies or similar research organizations in academia with a scientific-focused mission.
- Senior-level knowledge and experience in supporting VVIPs and executives.
- Expertise in software applications, including Microsoft 365, ServiceNow, and Oracle.
- Active Directory services and user account management.
- Apple Certified Support Professional (ACSP) certification.
Preferred Qualifications:
- Relevant IT certifications, such as Microsoft Certified: Modern Desktop Administrator Associate and ITIL Foundation.
- In-depth knowledge of BigFix or Jamf.
- Advanced degrees in IT or Computer Science.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
PI251781429
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