IT Support Specialist
3 days ago
At AHU Technologies Inc, we are seeking a highly skilled and experienced Deskside Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users, ensuring that they have a seamless and productive experience with our systems and applications.
Key Responsibilities:- Provide technical support to end-users on a variety of issues, including hardware, software, and network-related problems.
- Diagnose and resolve technical issues in a timely and efficient manner, ensuring minimal downtime and disruption to our operations.
- Collaborate with our IT leadership team to test and implement cost-effective technology solutions that meet the needs of our organization.
- Work closely with other technical teams to coordinate multi-tiered technical support for outages and widespread security incidents.
- Document and track technical issues to ensure a timely resolution and to identify areas for improvement.
- Bachelor's degree in IT or a related field (4 years preferred)
- 6 years of experience in installing and configuring computer devices
- 6 years of experience in tracking all service requests, incidents, and change requests in ITSM
- 6 years of experience in providing desktop support both remotely and/or deskside
- 3 years of experience in working closely with engineers and developers to troubleshoot technical issues
- Strong customer service skills (4 years preferred)
- Proficient time management skills (4 years preferred)
- Knowledge of Office 365 services (3 years preferred)
- Open to cross-training and flexible in duties as assigned (2 years preferred)
At AHU Technologies Inc, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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