IT Support Specialist

3 days ago


Washington, Washington, D.C., United States AHU Technologies Inc Full time
Job Title: Deskside Support Specialist

At AHU Technologies Inc, we are seeking a highly skilled and experienced Deskside Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users, ensuring that they have a seamless and productive experience with our systems and applications.

Key Responsibilities:
  • Provide technical support to end-users on a variety of issues, including hardware, software, and network-related problems.
  • Diagnose and resolve technical issues in a timely and efficient manner, ensuring minimal downtime and disruption to our operations.
  • Collaborate with our IT leadership team to test and implement cost-effective technology solutions that meet the needs of our organization.
  • Work closely with other technical teams to coordinate multi-tiered technical support for outages and widespread security incidents.
  • Document and track technical issues to ensure a timely resolution and to identify areas for improvement.
Requirements:
  • Bachelor's degree in IT or a related field (4 years preferred)
  • 6 years of experience in installing and configuring computer devices
  • 6 years of experience in tracking all service requests, incidents, and change requests in ITSM
  • 6 years of experience in providing desktop support both remotely and/or deskside
  • 3 years of experience in working closely with engineers and developers to troubleshoot technical issues
  • Strong customer service skills (4 years preferred)
  • Proficient time management skills (4 years preferred)
  • Knowledge of Office 365 services (3 years preferred)
  • Open to cross-training and flexible in duties as assigned (2 years preferred)
What We Offer:

At AHU Technologies Inc, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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