Desktop Support Engineer

4 days ago

Spring House, United States Ampcus Inc Full time

Hello,

Hope this email finds you in good health.

Bravens Inc s (Ampcus Group of Companies Ampcus Inc., Bravens Inc., iTech Solutions) is a Certified Minority Owned Global technology and business consulting organization that provides Human Capital services to over 100 Fortune 500 businesses as a preferred vendor.

At Bravens, we attribute our success to our core values Honesty, Simplicity, Reliability, Transparency & Customer Centricity. We excel in offering staffing solutions for diverse sectors, spanning both IT and non-IT domains, and encompassing specialized skill sets.

We are currently looking for Desktop Support Engineer - Spring House, PA (Onsite). This is a Contract opportunity. Please review the job description below and please let us know if you are interested and available.

Job Title: Desktop Support Engineer

Location: Spring House, PA (Onsite)

Duration: 6-12+ Months Contract

Job Description

What are the top skills required for this role?

Desktop Support at an Enterprise level

Data centre Knowledge and Troubleshooting skills

Health Care / life Sciences domain Knowledge

Excellent communication skills

Job Description/ Responsibilities

Previous Data Center / Computer room operational and technical experience.

o Working knowledge of how data center facilities infrastructure systems (power, cooling, security, fire-protection) work and operate to support the IT environment.

o Working knowledge of server / network systems, installation, operation, and maintenance practices.

o Working knowledge and understanding of network environments and topologies.

o Working knowledge of IT equipment and inter-connectivity to other subsystems.

Good communication skills and prompt follow-up to replies and messages.

o Ability to communicate using various methods and media with local and remote support teams.

o Knowledge of IT, Networking, and Data Center infrastructure support terminology

Has knowledge / experience in applying IT Operational and Industry best practices.

o Performed and assisted with incident response, root cause analysis, reporting and CAPA resolutions.

o Experience with task ticketing system management and fulfillment

o Experience in local IT asset identification, inventory, documentation, and management processes.

o Oversight of IT process adherence by local resources, vendors and technicians working in IT spaces.

o Oversight of onsite teams to ensure orderliness, cleanliness, and accessibility of all onsite IT spaces.

Works independently with little to no direct supervision in analysis, design, and implementation of IT system solutions to fulfill business unit requirements.

Problem-solving skills to assess and evaluate operational issues that are communicated to appropriate support teams in support of problem resolution.

A demonstrated ability to encourage and model positive cross-team partnerships.

Experience with Visio, or other CAD type application(s) to create and modify IT Space room and rack diagrams utilizing client provided templates and tool aides.

Familiar with the following software applications: MS Word, MS Excel, MS Visio, MS Outlook, MS Teams, Google Chrome; Amazon Web Services (User)

Minimum 5 years data center experience

College degree in Computer Science or similar

Microsoft Certified Systems Engineer (MCSE) or equivalent i.e. HP Accredited Systems Engineer (ASE)

Data Center operational or technical certifications

Network operational or technical certifications

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