Desktop Infrastructure Engineer

5 days ago


Spring, Texas, United States HP Development Company, L.P. Full time
Job Summary

This is an on-site role in Spring, Texas, where you will own the technical development of edge AI computing infrastructure, including management, policies, and systems to operate at enterprise scale.

Key Responsibilities
  • Diagnose and resolve complex technical problems involving desktop systems, applications, and connectivity.
  • Develop tools and processes to automate problem management and remediation across thousands of devices.
  • Deploy, configure, maintain, and upgrade device hardware, software, and peripherals, following IT standards and policies.
  • Monitor and optimize desktop performance, security, and availability.
  • Collaborate with other IT teams and vendors to ensure alignment and integration of desktop services.
  • Participate in projects related to desktop services, such as migrations, deployments, upgrades, and audits.
  • Provide training and guidance to end users and junior desktop engineers.
  • Create and update documentation and procedures for desktop services.
Requirements
  • Bachelor's degree in computer science, information systems, or related field, or equivalent work experience.
  • At least 10 years of experience in desktop engineering, preferably in a large and complex IT environment.
  • Advanced knowledge of desktop hardware, software, and network technologies, such as Windows, Office 365, Active Directory, intune, VPN, and antivirus.
  • Knowledge of Gen AI and experience with Microsoft development teams.
  • Strong troubleshooting and problem-solving skills, with attention to detail and accuracy.
  • Excellent communication and customer service skills, with the ability to interact with diverse stakeholders and users.
  • Self-motivated and team-oriented, with the ability to work independently and collaboratively.
  • Certifications in Microsoft, CompTIA, Service Now, Palo Alto Networks, and other relevant technologies.
  • Extensive experience with DEX tools is a must.
  • Prior experience with design thinking, UX methodology, and customer experience tools is highly desirable.
Work Environment

This is a full-time position with no shift premium. Travel is required 25% of the time. Relocation is not required.

HP, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. Please note that all information provided will be kept confidential.



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