Desktop Support Specialist

4 weeks ago


Spring House, Pennsylvania, United States Smart IT Frame LLC Full time

Job Title: Desktop Support Engineer

Location: Onsite

Contract

Must Have:

  • Proven experience in desktop support at an enterprise level
  • Strong knowledge of data center facilities infrastructure systems and troubleshooting skills
  • Healthcare and life sciences domain expertise
  • Excellent communication and interpersonal skills

Key Responsibilities:

  • Previous experience in data center operations and technical support
  • Working knowledge of server and network systems, installation, operation, and maintenance practices
  • Understanding of network environments and topologies
  • Knowledge of IT equipment and inter-connectivity to other subsystems
  • Ability to communicate effectively with local and remote support teams
  • Knowledge of IT, networking, and data center infrastructure support terminology
  • Experience in applying IT operational and industry best practices
  • Incident response, root cause analysis, reporting, and CAPA resolutions
  • Task ticketing system management and fulfillment
  • Local IT asset identification, inventory, documentation, and management processes
  • Oversight of IT process adherence by local resources, vendors, and technicians
  • Oversight of onsite teams to ensure orderliness, cleanliness, and accessibility of all onsite IT spaces
  • Works independently with little to no direct supervision in analysis, design, and implementation of IT system solutions
  • Problem-solving skills to assess and evaluate operational issues
  • A demonstrated ability to encourage and model positive cross-team partnerships
  • Experience with Visio and other CAD-type applications
  • Familiarity with MS Office applications and Amazon Web Services
  • Minimum 5 years of data center experience
  • College degree in Computer Science or similar
  • Microsoft Certified Systems Engineer or equivalent
  • Data center operational or technical certifications
  • Network operational or technical certifications


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