Desktop Support Specialist
1 day ago
Job Title: Desktop Support Engineer
Location: Onsite
Contract
Must Have:
- Proven experience in desktop support at an enterprise level
- Strong knowledge of data center facilities infrastructure systems and troubleshooting skills
- Healthcare and life sciences domain expertise
- Excellent communication and interpersonal skills
Key Responsibilities:
- Previous experience in data center operations and technical support
- Working knowledge of server and network systems, installation, operation, and maintenance practices
- Understanding of network environments and topologies
- Knowledge of IT equipment and inter-connectivity to other subsystems
- Ability to communicate effectively with local and remote support teams
- Knowledge of IT, networking, and data center infrastructure support terminology
- Experience in applying IT operational and industry best practices
- Incident response, root cause analysis, reporting, and CAPA resolutions
- Task ticketing system management and fulfillment
- Local IT asset identification, inventory, documentation, and management processes
- Oversight of IT process adherence by local resources, vendors, and technicians
- Oversight of onsite teams to ensure orderliness, cleanliness, and accessibility of all onsite IT spaces
- Works independently with little to no direct supervision in analysis, design, and implementation of IT system solutions
- Problem-solving skills to assess and evaluate operational issues
- A demonstrated ability to encourage and model positive cross-team partnerships
- Experience with Visio and other CAD-type applications
- Familiarity with MS Office applications and Amazon Web Services
- Minimum 5 years of data center experience
- College degree in Computer Science or similar
- Microsoft Certified Systems Engineer or equivalent
- Data center operational or technical certifications
- Network operational or technical certifications
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