Desktop Technician

3 weeks ago


Spring, United States BravoTECH Full time

Strong troubleshooting skills

Must have 3+ years of experience in Desktop support.

Utilize modern methodology and tools, armed with a broad, in-depth knowledge of the client base and environment and IT policies and procedures to provide services at the highest level.

Provide onsite/remote support for a client base spanning across various lines of business and levels.

Ensure solutions are documented and kept up to date in the solutions database.

Be able to install, configure, and maintain desktop and laptop PCs and peripherals, such as docking stations, printers, digital scanners, VoIP telephones, and map drives.

Must have excellent problem-solving and customer service skills, extensive experience with desktop hardware, software applications, operating systems and network connectivity.

Must be customer service-oriented proactive in anticipating and resolving problems while maximizing efficient use of computing and peripheral resources.

Work closely with other IT groups to build and implement IT strategy in support of the customer.

Complete other tasks as assigned



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