Desktop Support Specialist

1 month ago

Spring City, Pennsylvania, United States Diverse Lynx Full time
Job Summary:

  • We are seeking a skilled Desktop Support Specialist to join our team at Diverse Lynx LLC.
  • The ideal candidate will have experience in Desktop Support at an Enterprise level.
  • Strong data center knowledge and troubleshooting skills are essential for this role.
  • Familiarity with the Health Care / life Sciences domain is a plus.
  • Excellent communication skills are required to effectively interact with local and remote support teams.
Key Responsibilities:

  • The successful candidate will have previous data center / computer room operational and technical experience.

o The candidate will have a working knowledge of data center facilities infrastructure systems (power, cooling, security, fire-protection) and how they operate to support the IT environment.

o The candidate will have a working knowledge of server / network systems, installation, operation, and maintenance practices.o The candidate will have a working knowledge of network environments and topologies.o The candidate will have a working knowledge of IT equipment and inter-connectivity to other subsystems.

  • The candidate will have good communication skills and prompt follow-up to replies and messages.
o The candidate will be able to communicate using various methods and media with local and remote support teams.o The candidate will have knowledge of IT, Networking, and Data Center infrastructure support terminology.

  • The candidate will have knowledge / experience in applying IT Operational and Industry best practices.
o The candidate will have performed and assisted with incident response, root cause analysis, reporting and CAPA resolutions.o The candidate will have experience with task ticketing system management and fulfillment.o The candidate will have experience in local IT asset identification, inventory, documentation, and management processes.o The candidate will have oversight of IT process adherence by local resources, vendors and technicians working in IT spaces.o The candidate will have oversight of onsite teams to ensure orderliness, cleanliness, and accessibility of all onsite IT spaces.

  • The candidate will work independently with little to no direct supervision in analysis, design, and implementation of IT system solutions to fulfill business unit requirements.
  • The candidate will have problem-solving skills to assess and evaluate operational issues that are communicated to appropriate support teams in support of problem resolution.
  • The candidate will have a demonstrated ability to encourage and model positive cross-team partnerships.
  • The candidate will have experience with Visio, or other CAD type application(s) to create and modify IT Space room and rack diagrams utilizing client provided templates and tool aides.
  • The candidate will be familiar with the following software applications: MS Word, MS Excel, MS Visio, MS Outlook, MS Teams, Google Chrome; Amazon Web Services (User).
  • A minimum of 5 years data center experience is required.
  • A college degree in Computer Science or similar is required.
  • Microsoft Certified Systems Engineer (MCSE) or equivalent i.e. Client Accredited Systems Engineer (ASE) is preferred.
  • Data Center operational or technical certifications are a plus.
What We Offer:

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination.

All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role.

We promote and support a diverse workforce across all levels in the company.

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