Desktop Support Specialist

11 hours ago


Silver Spring, Maryland, United States Talent Groups Full time
Job Summary

We are seeking a skilled Desktop Support Specialist to provide front-line support to our clients. The ideal candidate will have a strong foundation in End User Support and a commitment to teamwork and customer service.

Key Responsibilities

• Provide technical support to clients via phone, email, and in-person
• Troubleshoot and resolve user-reported problems
• Manage ticket queue and triage tickets using Servicenow
• Collaborate with the team on client projects
• Assist with automation of repeated tasks
• Support projects related to reporting, documentation, and other needs to help the team be successful

Requirements

• Strong technical skills with a focus on Microsoft Windows
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong commitment to teamwork and customer service

What We Offer

We offer a competitive salary and a hybrid work environment. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply.

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