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Human Resources Assistant

2 months ago

Tampa, United States Aston Carter Full time

Job Title: Human Resources Assistant

Job Description

Seeking an Associate of Human Resources who will work on our Employee Services group. This role involves triaging inquiries and raising issues in accordance with defined processes and procedures, including providing navigational support and answers regarding Workday, payroll, and incident management. The successful candidate will perform transactions, suggest improvements in Workday, and maintain content in the team’s knowledgebase program. Proactive communication is key to improve relationships and service levels with staff and Center of Excellence partners. The role also involves providing superb customer service as measured by Service Level Agreements, supporting and backing up other team members in their daily activities, and managing other assigned activities as necessary.

Hard Skills

  • Previous call center customer service experience

  • 2+ years’ experience in Human Resources or Payroll

  • 2+ years experience in Customer Service or Shared Services

  • Fluency in English and Spanish with effective communication skills both verbally and in written form

Soft Skills

  • Analytical thinking

  • Attention to detail

  • Ability to contribute to a positive work environment

  • Capability to improve relationships and service levels

Job Type

This is a contract position with a duration of 13 Weeks.

Work Environment

Hybrid - Mostly remote engagement - Must come into office about once a month (Tampa, FL). Work Schedule: 10:00am - 7:00pm EST (No flexibility in time)

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

  • Hiring diverse talent

  • Maintaining an inclusive environment through persistent self-reflection

  • Building a culture of care, engagement, and recognition with clear outcomes

  • Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.