Sr. Customer Success Manager
1 month ago
Sr. Customer Success Manager at Lucid Software Raleigh, NC Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft. The Customer Success Team plays a central role at Lucid Software, ensuring that our most valuable customers are able to maximize the value they obtain through adoption of our products. Each Customer Success Manager (“CSM”) serves as a trusted advisor to a portfolio of accounts, developing an intimate understanding of each customer’s business objectives and providing change management and subject matter expertise to support their customers in achieving those objectives through the Lucid Suite. Responsibilities: Develop a deep understanding of the Lucid Suite, demonstrate how to incorporate Lucid into a customer’s workflows across Lucid’s core use cases, and articulate how Lucid helps customers achieve their business outcomes Determine, build, and adopt strategies to create meaningful ways to help companies achieve business objectives through ongoing adoption of the Lucid Suite Form and deepen relationships with key contacts - from individual contributors to management and executive stakeholders - and navigate organizations, understanding decision hierarchies in order to deepen partnerships and nurture champions Establish a foundation for success with each new account by partnering with Professional Services, leveraging change management processes, product and best practices advocacy, and end-user awareness campaigns Manage a book of business effectively, prioritizing account engagement based on need while coordinating multiple workstreams Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, understand customer priorities and needs, and continually drive successful product adoption Act as the voice of the customer within Lucid, serving as the primary interface for key customers to ensure customer needs and questions are resolved in a timely manner Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers Work with account teams and go-to-market leadership to improve internal processes and best practices to ensure customers are realizing the greatest possible value from the Lucid Suite Other duties as assigned Requirements: Bachelor's degree with strong academic performance Minimum of 4 years experience in a CSM role working with enterprise accounts Experience in a technical field (e.g., engineering), or strong technical aptitude and passion to become a subject matter expert on the Lucid Suite and related domains Strong organization and attention to detail Strong communication skills, both written and verbal, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end-users Proficiency using a variety of tools to manage customer relationships Preferred Qualifications: Empathy and a passion for problem solving Outstanding task management skills across a varied set of responsibilities Ability to thrive in a fast-paced, scale-up SaaS environment Bias towards finding solutions vs. shutting down ideas #LI-KB1 We welcome diversity at Lucid and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. We honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, our employees and our products. Lucid is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please email: talentacquisition@lucid.co.
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Sr. Customer Success Manager
1 month ago
Raleigh, United States Lucid Software Full timeLucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an...
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Sr. Customer Success Manager
5 days ago
Raleigh, United States Lucid Software Full timeLucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an...
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Customer Success Manager
1 month ago
Raleigh, United States Medicom Full timeMedicom Technologies, Inc. is a healthcare technology company that is passionate about improving patient outcomes by eliminating health data silos and facilitating data curation. With thousands of connections and participating organizations, Medicom Connect creates bridges for disparate silos of health information so health records and images can be easily...
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Customer Success Manager
4 weeks ago
Raleigh, United States TopQuadrant Full timeOur team is looking for an Customer Success Manager focused on managing and expanding our footprint at key strategic accounts. You will be responsible to built relationships across our customer's organization, and raise awareness of our flagship product, TopBraid EDG. As an early member of our Customer Success team, you’ll have a strong influence on...
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Customer Success Manager
1 month ago
Raleigh, United States Udt Full timeCustomer Success Manager Remote: Florida, Georgia, North Carolina, South Carolina, Oklahoma, Texas, Tennessee, Virginia, Missouri, Maryland Summary UDT is a technology enabler that helps clients in major industries evaluate, architect, provide, secure, and manage technology on the go, in the rack and in the cloud. UDT provides flexible and interoperable...
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Customer Success Manager
4 weeks ago
Raleigh, United States The Ladders Full timeCustomer Success Manager Core Mission As a Customer Success Manager you will work closely with our Sales and Customer Care teams to ensure our Premium Self-Serve and Enterprise Customers are able to build and expand their business with Make. You will have a clear understanding of your Customers' business objectives and will make sure that they achieve their...
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Customer Success Manager
3 weeks ago
Raleigh, United States Make Full timeWe are looking for a Customer Success Manager to join our growing Customer Success organization. If you are looking for exciting projects run by hands-on tech leaders in one of the fastest-growing companies in Europe, keep reading! Core Mission As part of our Customer Success organization, you will be guiding our customers to maximize the value of Make’s...
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Customer Success Manager
1 month ago
Raleigh, United States Net32 Full timeNet32 is one of the fastest-growing companies in the dental industry. To continue driving that success, Net32 is looking for a Customer Success Manager to join our growing team. The ideal candidate will be customer obsessed and deeply curious. You should be a structured thinker and action oriented, able to coordinate across multiple teams to develop a plan...
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Customer Success Manager
2 months ago
Raleigh, United States The Ladders Full timeMake is the leading visual platform for anyone to design, build, and automate anything-from tasks and workflows to apps and systems-without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other locations....
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Lead Customer Success Account Manager
4 weeks ago
Raleigh, United States Rack Room Shoes Full time24870 Full Time Rack Room Shoes Job Description Summary Primary responsibility is to provide excellent service to our customers. Strive to meet or exceed all store goals and company business initiatives. Associates will be responsible for a variety of tasks throughout a typical work day as directed by the store management team. In addition to these...
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Senior Customer Success Manager
1 week ago
Raleigh, United States IBM Full timeIntroduction IBM’s Industry Consultants are essential to our clients as they work to reinvent themselves for the future. Join our highly visible and highly skilled team of global consultants as we strive to accelerate sales, deliver client engagements, and build IBM’s market eminence. If you are a forward-thinker and a curious intellectual, we welcome...
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Customer Success Manager
3 weeks ago
Raleigh, United States NVIDIA Full timeWe are seeking a high-energy and experienced customer success professional with a validated, successful track record of driving successful customer business outcomes. This person will expand the customer’s NVIDIA portfolio via upsell, cross-sell, and retention. This full-time position requires outstanding ability to understand a customer’s business goals...
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Customer Success Manager
3 weeks ago
Raleigh, United States Relay Full timeRelay, a Raleigh-based tech startup, is looking to change the way we communicate. We’re on a mission that matters. Frontline workers are the lifeblood of our economy and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time...
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Customer Success Manager
1 month ago
Raleigh, United States Make Full timeMake is the leading visual platform for anyone to design, build, and automate anything-from tasks and workflows to apps and systems-without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other locations. We are...
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Customer Success Manager
3 weeks ago
Raleigh, United States Make Full timeMake is the leading visual platform for anyone to design, build, and automate anything-from tasks and workflows to apps and systems-without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other locations. We are...
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Manager, Customer Success Management
1 month ago
Raleigh, United States ServiceTitan Full timeReady to be a Titan? As a Manager, Corporate Customer Success Management you will be responsible for overseeing a team of Customer Success Managers to ensure they are delivering an exceptional experience and driving value for our customers through the ServiceTitan product suite. You will coach your team to strategic growth and retention within their books of...
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Manager, Customer Success Management
1 month ago
Raleigh, United States ServiceTitan Full timeReady to be a Titan? As a Manager, Corporate Customer Success Management you will be responsible for overseeing a team of Customer Success Managers to ensure they are delivering an exceptional experience and driving value for our customers through the ServiceTitan product suite. You will coach your team to strategic growth and retention within their books of...
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Customer Success Manager
1 week ago
Raleigh, United States Relay Full timeRelay, a Raleigh-based tech startup, is looking to change the way we communicate. We’re on a mission that matters, and we're hiring for a Customer Success Manager who will thrive in a dynamic high-growth start-up environment. Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster, and safer...
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Customer Success Manager
5 days ago
Raleigh, United States Relay Full timeRelay, a Raleigh-based tech startup, is looking to change the way we communicate. We're on a mission that matters, and we're hiring for a Customer Success Manager who will thrive in a dynamic high-growth start-up environment. Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster and safer...
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Customer Success Manager
1 month ago
Raleigh, United States Relay Full timeRelay, a Raleigh-based tech startup, is looking to change the way we communicate. We're on a mission that matters, and we're hiring for a Customer Success Manager who will thrive in a dynamic high-growth start-up environment. Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster and safer...
