Customer Success Manager

2 weeks ago

Raleigh, United States Make Full time

Make is the leading visual platform for anyone to design, build, and automate anything-from tasks and workflows to apps and systems-without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other locations.

We are looking for a Customer Success Managerto join our growing Customer Success organization.

If you are looking for exciting projects run by hands-on tech leaders in one of the fastest-growing companies in Europe, keep reading

Core Mission

As part of our Customer Success organization, you will be guiding our customers to maximize the value of Make's technology through every step of their journey. You will have a clear understanding of your customer's business objectives and ensure they achieve their business goals. You will oversee the customer journey from onboarding to expansion and guarantee the best possible experience to maximize value and establish Make as the platform of reference for AI-driven no-code automation.
Roles & Responsibilities

  • Managing the customer relationship from onboarding to expansion throughout their journey
  • Proactively engage with customers to understand their needs, goals, and challenges in order to align relevant resources to help them succeed with Make
  • Identifying new business and upsell opportunities to grow the usage of Make within the customer's organization
  • Preparing for renewals to minimize churn and secure revenue retention
  • Exploring opportunities to showcase customer success stories with our most committed promoters
  • Working closely with internal stakeholders to ensure customer objectives are being met
  • Being accountable for the success of the customer
Requirements
  • Bachelor's degree - business, computer science preferred
  • 3+ years of experience in B2B customer-facing account management, customer success, or consulting role
  • Experience in Saas/iPaaS highly desired
  • Fluency in English - second language would be an advantage
  • Strong understanding of application integration and workflow automation
  • Excellent at building and maintaining internal and external relationships
  • Ability to communicate with c-level executives
  • Self-sufficient, agile, and ability to work in teams
  • Ability to have impactful conversations around complex business and technical issues
  • Genuine interest in helping others to achieve their goals
What Make can offer you:
  • The unique opportunity to work within a no-code, iPAAS solution enabling anyone to design, build and automate without the need of coding.
  • Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
  • Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more)
  • Physical and mental well-being support (subsidized gym membership, access to counselling, virtual events on well-being topics, and more)
  • A global and growing team of Makers from diverse backgrounds to learn from and work with
  • An open-minded culture with innovative, autonomous teams
  • Business Resource Groups to help you feel connected, valued and seen - equally available to Makers (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)

Join us on the ride

#careeratmake

#LI-PB1

What we stand for:

We roll together - We embrace different ideas to grow together and create powerful solutions.

Customer impact first - We empower our customers to succeed, aiming for sustainable impact.

Game on - We're explorers at heart: play is our fuel and creativity has no limits.

For more, feel free to check out our Life at Make Instagram, Meet-up page, or YouTube to get a sense of the vibe.

Make is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws. As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations. Different makes us better.

Accessibility and Candidate Notices

  • Customer Success Manager

    2 weeks ago

    Raleigh, United States Medicom Full time

    Medicom Technologies, Inc. is a healthcare technology company that is passionate about improving patient outcomes by eliminating health data silos and facilitating data curation. With thousands of connections and participating organizations, Medicom Connect creates bridges for disparate silos of health information so health records and images can be easily...

  • Customer Success Manager

    4 days ago

    Raleigh, United States Udt Full time

    Customer Success Manager Remote: Florida, Georgia, North Carolina, South Carolina, Oklahoma, Texas, Tennessee, Virginia, Missouri, Maryland Summary UDT is a technology enabler that helps clients in major industries evaluate, architect, provide, secure, and manage technology on the go, in the rack and in the cloud. UDT provides flexible and interoperable...

  • Customer Success Manager

    4 weeks ago

    Raleigh, North Carolina, United States Medicom Full time

    Medicom Technologies, Inc. is a healthcare technology company that is passionate about improving patient outcomes by eliminating health data silos and facilitating data curation. With thousands of connections and participating organizations, Medicom Connect creates bridges for disparate silos of health information so health records and images can be easily...

  • Customer Success Manager

    2 days ago

    Raleigh, United States The Ladders Full time

    Customer Success Manager Core Mission As a Customer Success Manager you will work closely with our Sales and Customer Care teams to ensure our Premium Self-Serve and Enterprise Customers are able to build and expand their business with Make. You will have a clear understanding of your Customers' business objectives and will make sure that they achieve their...

  • Customer Success Manager

    6 days ago

    Raleigh, United States Net32 Full time

    Net32 is one of the fastest-growing companies in the dental industry. To continue driving that success, Net32 is looking for a Customer Success Manager to join our growing team. The ideal candidate will be customer obsessed and deeply curious. You should be a structured thinker and action oriented, able to coordinate across multiple teams to develop a plan...

  • Customer Success Manager

    3 weeks ago

    Raleigh, United States The Ladders Full time

    Make is the leading visual platform for anyone to design, build, and automate anything-from tasks and workflows to apps and systems-without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other locations....

  • Customer Success Manager

    4 weeks ago

    Raleigh, North Carolina, United States Cato Networks LTD Full time

    As a Cato Customer Success Manager , you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success.Curiosity - you have a desire to truly understand our...

  • Customer Success Manager

    2 weeks ago

    Raleigh, United States CYDERES Full time

    Cyderes Cyderes offers tech-enabled managed security services for real-time risk and compliance management in modern enterprises. View company page Cyderes (Cyber Defense and Response) is a pure-play, full life-cycle cybersecurity services provider with award-winning managed security services, identity and access management, and professional services...

  • Manager, Customer Success Management

    2 weeks ago

    Raleigh, United States ServiceTitan Full time

    Ready to be a Titan? As a Manager, Corporate Customer Success Management you will be responsible for overseeing a team of Customer Success Managers to ensure they are delivering an exceptional experience and driving value for our customers through the ServiceTitan product suite. You will coach your team to strategic growth and retention within their books of...

  • Manager, Customer Success Management

    6 days ago

    Raleigh, United States ServiceTitan Full time

    Ready to be a Titan? As a Manager, Corporate Customer Success Management you will be responsible for overseeing a team of Customer Success Managers to ensure they are delivering an exceptional experience and driving value for our customers through the ServiceTitan product suite. You will coach your team to strategic growth and retention within their books of...

  • Customer Success Manager

    4 weeks ago

    Raleigh, United States Relay Full time

    Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We're on a mission that matters, and we're hiring for a Customer Success Manager who will thrive in a dynamic high-growth start-up environment. Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster and safer...

  • Customer Success Manager

    2 weeks ago

    Raleigh, United States Relay Full time

    Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We're on a mission that matters, and we're hiring for a Customer Success Manager who will thrive in a dynamic high-growth start-up environment. Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster and safer...

  • Customer Success Manager

    4 weeks ago

    Raleigh, North Carolina, United States Relay Full time

    Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We're on a mission that matters.Frontline workers are the lifeblood of our economy and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time...

  • Customer Success Manager

    2 days ago

    Raleigh, United States WingSwept Full time

    WingSwept is seeking a dynamic professional with exceptional communication and relationship building skills to act as the primary liaison between WingSwept and our growing client base. The candidate should have a proven record of leveraging IT knowledge and business acumen to help guide and influence technology decision making in a small or mid-sized...

  • Product Manager, Customer Success

    4 weeks ago

    Raleigh, North Carolina, United States Trellix Full time

    Job Title:Product Manager, Customer SuccessRole Overview:to be addedDESCRIPTIONThe Product Manager, Customer Success position is a strategic, high-visibility role curating and scaling an industry-leading customer experience. In this role you will work cross-functionally with customer success, product, GTM, and services teams to scale service packages for the...

  • Senior Customer Success Manager

    3 weeks ago

    Raleigh, United States Druva Full time

    Druva, the autonomous data security company, puts data security on autopilot with a 100% SaaS, fully managed platform to secure and recover data from all threats. The Druva Data Security Cloud ensures the availability, confidentiality, and fidelity of data - providing customers with autonomous protection, rapid incident response, and guaranteed data...

  • Senior Customer Success Manager

    4 weeks ago

    Raleigh, United States Druva Full time

    Druva, the autonomous data security company, puts data security on autopilot with a 100% SaaS, fully managed platform to secure and recover data from all threats. The Druva Data Security Cloud ensures the availability, confidentiality, and fidelity of data - providing customers with autonomous protection, rapid incident response, and guaranteed data...

  • Senior Customer Success Manager

    4 weeks ago

    Raleigh, United States Druva Full time

    Druva enables cyber, data and operational resilience for every organization with the Data Resiliency Cloud, the industry's first and only at scale SaaS solution. Customers can radically simplify data protection, streamline data governance, and gain data visibility and insights as they accelerate cloud adoption. Druva pioneered a SaaS-based approach to...

  • Sr. Customer Success Manager

    7 days ago

    Raleigh, United States Lucid Software Full time

    Sr. Customer Success Manager at Lucid Software Raleigh, NC Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid,...

  • Sr. Customer Success Manager

    6 days ago

    Raleigh, United States Lucid Software Full time

    Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an...