Customer Success Manager

2 months ago


Raleigh, United States NVIDIA Full time

We are seeking a high-energy and experienced customer success professional with a validated, successful track record of driving successful customer business outcomes. This person will expand the customer’s NVIDIA portfolio via upsell, cross-sell, and retention. This full-time position requires outstanding ability to understand a customer’s business goals and navigate with our partners and internal teams. Additionally, you must exhibit excellent executive relationship skills and an ability to connect customer outcomes to NVIDIA value. Are you able to help a customer see what they need before they even know? Are you passionate about customer outcomes? Then it sounds like we should talk with one another.

This role is responsible for post-sales customer success for select NVIDIA customers. You will be a key point of contact and post-sales relationship owner for this defined set of customers, starting at onboarding and driving successful adoption, retention, expansion and advocacy of NVIDIA solutions within the account.

What You’ll Be Doing

Establish relationships with customer contacts that are pivotal in the successful adoption and use of NVIDIA software solutions at the customer site. Solutions inclusive of NVIDIA AI Enterprise, Omniverse, vGPU, DGX Cloud, DGX, as well as others. Develop individual success plans to effectively help customers achieve their desired business outcomes, which will lead to adoption, revenue growth, and cross-selling into new departments. Introduce them to our training courses to empower the customer’s with their usage of the products. Lead customer onboarding including detailing status, establishing next steps, addressing operational blocks, proactively supporting customer through external project issues acting as a trusted advisor to end-users, and ensuring clients derive maximum value from their investment. Consistently examine business value metrics and support internal development of resources, education, and tools to broadly share this messaging. Identify customer churn risks and work with the account team to build a risk mitigation plan. Be the voice of the customer. Provide a feedback loop to the product organization about likes and dislikes of the product, key features desired, bugs they find and roadmap prioritization from our key customers.

What We Need To See

BA degree or equivalent experience. 10+ years experience in Customer Success, sales, professional services, or customer facing solution architecture role. A solid understanding of the NVIDIA enterprise software portfolio A real passion for getting things done in a multifaceted sales and technology environment. Proven ability to provide thought leadership, think strategically and effectively communicate vision (both written and verbal) and influence cross-functionally.

Ways To Stand Out From The Crowd

Exceptional project management experience and development of thoughtful customer success plans that lead to true customer delight. Understanding of industry workflows, modern machine learning and AI trends. A strong curiosity and understanding of new technologies and adept at conveying their value to customer(s). Demonstrated ability to work cross-functionally in a highly matrixed environment.

NVIDIA is consistently voted one of the best companies to work for by Fortune. We have some of the most forward-thinking and hardworking people in the world working for us. If this excites you please let us know. We look forward to hearing from you.

The base salary range is 168,000 USD - 327,750 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.

You will also be eligible for equity and benefits . NVIDIA accepts applications on an ongoing basis.

NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

#J-18808-Ljbffr



  • Raleigh, United States Medicom Full time

    Medicom Technologies, Inc. is a healthcare technology company that is passionate about improving patient outcomes by eliminating health data silos and facilitating data curation. With thousands of connections and participating organizations, Medicom Connect creates bridges for disparate silos of health information so health records and images can be easily...


  • Raleigh, United States TopQuadrant Full time

    Our team is looking for an Customer Success Manager focused on managing and expanding our footprint at key strategic accounts. You will be responsible to built relationships across our customer's organization, and raise awareness of our flagship product, TopBraid EDG. As an early member of our Customer Success team, you’ll have a strong influence on...


  • Raleigh, United States Udt Full time

    Customer Success Manager Remote: Florida, Georgia, North Carolina, South Carolina, Oklahoma, Texas, Tennessee, Virginia, Missouri, Maryland Summary UDT is a technology enabler that helps clients in major industries evaluate, architect, provide, secure, and manage technology on the go, in the rack and in the cloud. UDT provides flexible and interoperable...


  • Raleigh, United States Make Full time

    We are looking for a Customer Success Manager to join our growing Customer Success organization. If you are looking for exciting projects run by hands-on tech leaders in one of the fastest-growing companies in Europe, keep reading! Core Mission As part of our Customer Success organization, you will be guiding our customers to maximize the value of Make’s...


  • Raleigh, United States ServiceTitan Full time

    Ready to be a Titan? As a Manager, Corporate Customer Success Management you will be responsible for overseeing a team of Customer Success Managers to ensure they are delivering an exceptional experience and driving value for our customers through the ServiceTitan product suite. You will coach your team to strategic growth and retention within their books of...


  • Raleigh, United States Relay Full time

    Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We’re on a mission that matters, and we're hiring for a Customer Success Manager who will thrive in a dynamic high-growth start-up environment. Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster, and safer...


  • Raleigh, United States Relay Full time

    Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We're on a mission that matters, and we're hiring for a Customer Success Manager who will thrive in a dynamic high-growth start-up environment. Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster and safer...


  • Raleigh, United States INGENIOUS.BUILD Full time

    Job DescriptionJob DescriptionAt INGENIOUS.BUILD, we have developed a top-notch platform for companies in the real estate and construction industries worldwide. Our platform enables companies to easily manage all aspects of their projects from start to finish, both internally and with other project participants. Joining INGENIOUS.BUILD means embarking on an...


  • Raleigh, United States WingSwept Full time

    WingSwept is seeking a dynamic professional with exceptional communication and relationship building skills to act as the primary liaison between WingSwept and our growing client base. The candidate should have a proven record of leveraging IT knowledge and business acumen to help guide and influence technology decision making in a small or mid-sized...


  • Raleigh, United States Hawk Ridge Systems Full time

    Exciting Customer Success Manager Opportunity with leading 3D design & manufacturing solutions provider, Hawk Ridge Systems! Would you like to work at an incredible company that is dedicated to deliver on our mission to DOUBLE our Company size and performance over the next three years? Hawk Ridge Systems , an industry leader and one of the top Worldwide...


  • Raleigh, United States WalkMe Full time

    WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize...


  • Raleigh, United States Lucid Software Full time

    Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an...


  • Raleigh, United States Relay Full time

    Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We’re on a mission that matters. Frontline workers are the lifeblood of our economy and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time...


  • Raleigh, United States Relay Full time

    Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We’re on a mission that matters. Frontline workers are the lifeblood of our economy and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time...


  • Raleigh, United States Relay Full time

    Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We're on a mission that matters. Frontline workers are the lifeblood of our economy and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time...


  • Raleigh, United States Sovereign's Capital Full time

    Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We’re on a mission that matters. Frontline workers are the lifeblood of our economy and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time...


  • Raleigh, United States Tatango Full time

    Job Type Full-time Description Tatango is the leading enterprise text message marketing company, enabling organizations to send high quality, timely messages to their subscribers. The primary goals of the Customer Success Manager (CSM) position are to drive post-sale product adoption of features and improve customers' overall usage of the Tatango platform....


  • Raleigh, United States Lucid Software Full time

    Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an...


  • Raleigh, United States WalkMe Full time

    WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...


  • Raleigh, United States Relay Full time

    Relay , a Raleigh-based tech startup, is looking to change the way we communicate. We’re on a mission that matters. Relay is quickly growing as a product solution for enterprise customers. We have ambitious goals to rapidly develop our product, expand our customer base, and be a market leader as a software based communication solution for the active...