Customer Success Manager

2 months ago


Raleigh, United States Make Full time

We are looking for a Customer Success Manager to join our growing Customer Success organization.

If you are looking for exciting projects run by hands-on tech leaders in one of the fastest-growing companies in Europe, keep reading

Core Mission As part of our Customer Success organization, you will be guiding our customers to maximize the value of Make’s technology through every step of their journey. You will have a clear understanding of your customer’s business objectives and ensure they achieve their business goals. You will oversee the customer journey from onboarding to expansion and guarantee the best possible experience to maximize value and establish Make as the platform of reference for AI-driven no-code automation.

Roles & Responsibilities

Managing the customer relationship from onboarding to expansion throughout their journey

Proactively engage with customers to understand their needs, goals, and challenges in order to align relevant resources to help them succeed with Make

Identifying new business and upsell opportunities to grow the usage of Make within the customer’s organization

Preparing for renewals to minimize churn and secure revenue retention

Exploring opportunities to showcase customer success stories with our most committed promoters

Working closely with internal stakeholders to ensure customer objectives are being met

Being accountable for the success of the customer

Requirements

Bachelor’s degree - business, computer science preferred

3+ years of experience in B2B customer-facing account management, customer success, or consulting role

Experience in Saas/iPaaS highly desired

Fluency in English - second language would be an advantage

Strong understanding of application integration and workflow automation

Excellent at building and maintaining internal and external relationships

Ability to communicate with c-level executives

Self-sufficient, agile, and ability to work in teams

Ability to have impactful conversations around complex business and technical issues

Genuine interest in helping others to achieve their goals

What Make can offer you:

The unique opportunity to work within a no-code, iPAAS solution enabling anyone to design, build and automate without the need of coding.

Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)

Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more)

Physical and mental well-being support (subsidized gym membership, access to counselling, virtual events on well-being topics, and more)

A global and growing team of Makers from diverse backgrounds to learn from and work with

An open-minded culture with innovative, autonomous teams

Business Resource Groups to help you feel connected, valued and seen - equally available to Makers (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)

Join us on the ride

#careeratmake

#LI-PB1

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