Customer Success Manager
1 month ago
Customer Success Manager
Core Mission
As a Customer Success Manager you will work closely with our Sales and Customer Care teams to ensure our Premium Self-Serve and Enterprise Customers are able to build and expand their business with Make. You will have a clear understanding of your Customers' business objectives and will make sure that they achieve their business goals. You will oversee their customer journey from onboarding to renewal and guarantee the best possible experience in order to maximize retention. You will also have the opportunity to run projects that will improve Customer Experience and help all our customers maximize ROI.
Roles & Responsibilities
Managing the post-sales customer relationship from onboarding to renewal and advocating for the customer throughout their lifecycle
Proactively engage with customers to understand their needs, goals, and challenges in order to align relevant resources to help them achieve success with using Make
Identifying potential new business opportunities in cooperation with the Sales team
Preparing for renewals in order to minimize churn and secure our net ARR
Exploring co-branded content opportunities in order to showcase Make capabilities with our most committed promoters
Working closely with internal stakeholders to troubleshoot potential issues and ensure that customer objectives are being met
Managing projects that will help the Success team deliver maximum value to Make customers
Proactively assessing territory health to maximize retention and identify growth opportunities
What Make can offer you:
The unique opportunity to work within a no-code, iPAAS solution enabling anyone to design, build and automate without the need of coding.
Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more)
Physical and mental well-being support (subsidized gym membership, access to counselling, virtual events on well-being topics, and more)
A global and growing team of Makers from diverse backgrounds to learn from and work with
An open-minded culture with innovative, autonomous teams
Business Resource Groups to help you feel connected, valued and seen - equally available to Makers (Black[redacted], Women[redacted], Parents[redacted], Pride[redacted], Resilience[redacted], and more)
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