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Customer Success Manager

2 months ago

Raleigh, United States Make Full time

Make is the leading visual platform for anyone to design, build, and automate anything-from tasks and workflows to apps and systems-without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other locations.

We are looking for a Customer Success Managerto join our growing Customer Success organization.

If you are looking for exciting projects run by hands-on tech leaders in one of the fastest-growing companies in Europe, keep reading

Core Mission

As part of our Customer Success organization, you will be guiding our customers to maximize the value of Make's technology through every step of their journey. You will have a clear understanding of your customer's business objectives and ensure they achieve their business goals. You will oversee the customer journey from onboarding to expansion and guarantee the best possible experience to maximize value and establish Make as the platform of reference for AI-driven no-code automation.
Roles & Responsibilities

  • Managing the customer relationship from onboarding to expansion throughout their journey
  • Proactively engage with customers to understand their needs, goals, and challenges in order to align relevant resources to help them succeed with Make
  • Identifying new business and upsell opportunities to grow the usage of Make within the customer's organization
  • Preparing for renewals to minimize churn and secure revenue retention
  • Exploring opportunities to showcase customer success stories with our most committed promoters
  • Working closely with internal stakeholders to ensure customer objectives are being met
  • Being accountable for the success of the customer
Requirements
  • Bachelor's degree - business, computer science preferred
  • 3+ years of experience in B2B customer-facing account management, customer success, or consulting role
  • Experience in Saas/iPaaS highly desired
  • Fluency in English - second language would be an advantage
  • Strong understanding of application integration and workflow automation
  • Excellent at building and maintaining internal and external relationships
  • Ability to communicate with c-level executives
  • Self-sufficient, agile, and ability to work in teams
  • Ability to have impactful conversations around complex business and technical issues
  • Genuine interest in helping others to achieve their goals
What Make can offer you:
  • The unique opportunity to work within a no-code, iPAAS solution enabling anyone to design, build and automate without the need of coding.
  • Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
  • Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more)
  • Physical and mental well-being support (subsidized gym membership, access to counselling, virtual events on well-being topics, and more)
  • A global and growing team of Makers from diverse backgrounds to learn from and work with
  • An open-minded culture with innovative, autonomous teams
  • Business Resource Groups to help you feel connected, valued and seen - equally available to Makers (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)

Join us on the ride

#careeratmake

#LI-PB1

What we stand for:

We roll together - We embrace different ideas to grow together and create powerful solutions.

Customer impact first - We empower our customers to succeed, aiming for sustainable impact.

Game on - We're explorers at heart: play is our fuel and creativity has no limits.

For more, feel free to check out our Life at Make Instagram, Meet-up page, or YouTube to get a sense of the vibe.

Make is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws. As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations. Different makes us better.

Accessibility and Candidate Notices