![Relay](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager
1 month ago
Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We’re on a mission that matters, and we're hiring for a Customer Success Manager who will thrive in a dynamic high-growth start-up environment. Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster, and safer than ever before. Our cloud solution offers a data-driven approach to frontline work through real-time communications, real-time location information, and powerful real-time data and insights. Here at Relay, we've designed, built, and launched an entirely new product category and we're disrupting the handheld radio industry. What is it? A simple, rugged, internet-enabled smart device, and all the software that runs with it, for B2B clients and frontline workers across multiple industries and verticals. We've achieved proven product-market fit with a user experience that solves real-world customer pain and unlocks new capabilities. We are expanding our Operations team to support this growth This role will be based in our North Hills, Raleigh, North Carolina HQ and we work in a hybrid model with 3 days (M,W,F) in the office, 2 days remote, and will involve approximately 25% travel. Job Overview: Relay’s Customer Success Manager will thrive in a scrappy start-up environment where new standards are still being set. Do you want to help mold and improve the customer experience from trial to onboarding and renewals? Join us and you can help create the playbook while delivering results directly with customers. The ideal candidate is obsessed with customer experience, believes no detail is too small, and is excited to multitask & drive simultaneous projects. Relay is quickly growing as a product solution for enterprise customers. We have ambitious goals to rapidly develop our product, expand our customer base, and be a market leader as a software-based communication solution for the active workforce. What you will do: Manage a portfolio of enterprise customer accounts including their onboarding (training, account configuration, & implementation), full lifecycle management, and support of products & services to the customer. Communicate regularly with your customers to develop a deep understanding of their needs, use cases, and pain points. Serve as the subject matter expert on Relay product line including device hardware, accessories, Relay App, Dash, and service/connectivity options. Identify and communicate opportunities for upsell of additional Relay products. Lead the customer communication plan and internal coordination/resolution of highly complex and/or critical customer questions/issues. Triage & serve as the voice of the customer to the appropriate internal owner including product development, BTS engineering, etc. to ensure that the wide variety of needs are being met. Effectively communicate trends in customer needs to company leadership. Monitor analytics and reporting for your portfolio, including proactively communicating with customers whose performance or engagement fall below target metrics. Assist in supporting/troubleshooting sales demos on strategic or high volume accounts. Facilitate replacements and returns for poor performing devices or damaged accessories within warranty. Create and maintain help documentation online through self-service support to assist customers of all sizes with common questions or issues. What you will bring to this role: Bachelor’s Degree in Business, Communications or a related field is preferred. 1+ years experience in Customer Success Management and/or Account Management. Self-driven work ethic and strong organizational skills. Excellent analytical and communication skills - you're able to provide clear and concise guidance through emails, over the phone, online meetings, or in person. Proven track record of successfully building and supporting relationships with all levels of seniority. Mix of business and technical acumen with ability to engage and add value in discussions involving both technology and business strategy. Ability to handle ambiguous or challenging situations and drive to mutually agreeable outcomes. Ability to thrive and react to changing business needs within a startup environment. Ability to travel 25% of the time. Desired knowledge, skills and/or attributes: Knowledge and experience using and supporting enterprise software. Experience with CRM and ticketing tools. About us: company, culture & perks: We have a culture where we empower our Relayers to do the best work in their lives. We call this idea BWIML (pronounced bee wimmel = Best Work In My Life). It's truly amazing what happy, engaged team members can achieve. Our ever-evolving list of benefits means you'll be able to achieve work/life balance, stay healthy, perform impactful work, grow in your role, look after yourself/your family, and invest in your future. At Relay, we offer... 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you. Generous Paid Time Off. 401(K) Savings Plan + Company Match. Baby Cash Reward + Paid Parental Leave. Annual credit towards items that promote productivity and/or wellness. This includes smartphones, fitness trackers, gym/fitness memberships, workout equipment, and more. Free Snacks and Fun Times. Latest tech, standing desks, and all the accessories and software you need to succeed in your role. #J-18808-Ljbffr
-
Customer Success Manager
2 months ago
Raleigh, United States Medicom Full timeMedicom Technologies, Inc. is a healthcare technology company that is passionate about improving patient outcomes by eliminating health data silos and facilitating data curation. With thousands of connections and participating organizations, Medicom Connect creates bridges for disparate silos of health information so health records and images can be easily...
-
Customer Success Manager
2 months ago
Raleigh, United States TopQuadrant Full timeOur team is looking for an Customer Success Manager focused on managing and expanding our footprint at key strategic accounts. You will be responsible to built relationships across our customer's organization, and raise awareness of our flagship product, TopBraid EDG. As an early member of our Customer Success team, you’ll have a strong influence on...
-
Customer Success Manager
2 months ago
Raleigh, United States Udt Full timeCustomer Success Manager Remote: Florida, Georgia, North Carolina, South Carolina, Oklahoma, Texas, Tennessee, Virginia, Missouri, Maryland Summary UDT is a technology enabler that helps clients in major industries evaluate, architect, provide, secure, and manage technology on the go, in the rack and in the cloud. UDT provides flexible and interoperable...
-
Customer Success Manager
2 months ago
Raleigh, United States Make Full timeWe are looking for a Customer Success Manager to join our growing Customer Success organization. If you are looking for exciting projects run by hands-on tech leaders in one of the fastest-growing companies in Europe, keep reading! Core Mission As part of our Customer Success organization, you will be guiding our customers to maximize the value of Make’s...
-
Customer Success Manager
2 months ago
Raleigh, United States NVIDIA Full timeWe are seeking a high-energy and experienced customer success professional with a validated, successful track record of driving successful customer business outcomes. This person will expand the customer’s NVIDIA portfolio via upsell, cross-sell, and retention. This full-time position requires outstanding ability to understand a customer’s business goals...
-
Manager, Customer Success Management
2 months ago
Raleigh, United States ServiceTitan Full timeReady to be a Titan? As a Manager, Corporate Customer Success Management you will be responsible for overseeing a team of Customer Success Managers to ensure they are delivering an exceptional experience and driving value for our customers through the ServiceTitan product suite. You will coach your team to strategic growth and retention within their books of...
-
Customer Success Manager
3 days ago
Raleigh, United States INGENIOUS.BUILD Full timeJob DescriptionJob DescriptionAt INGENIOUS.BUILD, we have developed a top-notch platform for companies in the real estate and construction industries worldwide. Our platform enables companies to easily manage all aspects of their projects from start to finish, both internally and with other project participants. Joining INGENIOUS.BUILD means embarking on an...
-
Customer Success Manager
2 months ago
Raleigh, United States WingSwept Full timeWingSwept is seeking a dynamic professional with exceptional communication and relationship building skills to act as the primary liaison between WingSwept and our growing client base. The candidate should have a proven record of leveraging IT knowledge and business acumen to help guide and influence technology decision making in a small or mid-sized...
-
Customer Success Manager
1 month ago
Raleigh, United States Hawk Ridge Systems Full timeExciting Customer Success Manager Opportunity with leading 3D design & manufacturing solutions provider, Hawk Ridge Systems! Would you like to work at an incredible company that is dedicated to deliver on our mission to DOUBLE our Company size and performance over the next three years? Hawk Ridge Systems , an industry leader and one of the top Worldwide...
-
Manager, Customer Success Operations
2 days ago
Raleigh, United States WalkMe Full timeWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize...
-
Sr. Customer Success Manager
2 months ago
Raleigh, United States Lucid Software Full timeLucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an...
-
Enterprise Customer Success Manager
4 weeks ago
Raleigh, United States Relay Full timeRelay, a Raleigh-based tech startup, is looking to change the way we communicate. We’re on a mission that matters. Frontline workers are the lifeblood of our economy and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time...
-
Strategic Customer Success Manager
2 months ago
Raleigh, United States Relay Full timeRelay, a Raleigh-based tech startup, is looking to change the way we communicate. We’re on a mission that matters. Frontline workers are the lifeblood of our economy and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time...
-
Enterprise Customer Success Manager
1 month ago
Raleigh, United States Relay Full timeRelay, a Raleigh-based tech startup, is looking to change the way we communicate. We're on a mission that matters. Frontline workers are the lifeblood of our economy and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time...
-
Enterprise Customer Success Manager
2 months ago
Raleigh, United States Sovereign's Capital Full timeRelay, a Raleigh-based tech startup, is looking to change the way we communicate. We’re on a mission that matters. Frontline workers are the lifeblood of our economy and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time...
-
Nonprofit Customer Success Manager
2 months ago
Raleigh, United States Tatango Full timeJob Type Full-time Description Tatango is the leading enterprise text message marketing company, enabling organizations to send high quality, timely messages to their subscribers. The primary goals of the Customer Success Manager (CSM) position are to drive post-sale product adoption of features and improve customers' overall usage of the Tatango platform....
-
Sr. Customer Success Manager
1 month ago
Raleigh, United States Lucid Software Full timeLucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an...
-
Senior Customer Success Manager Raleigh
1 month ago
Raleigh, United States WalkMe Full timeWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...
-
Manager, Customer Success Specialist Team
2 months ago
Raleigh, United States Relay Full timeRelay , a Raleigh-based tech startup, is looking to change the way we communicate. We’re on a mission that matters. Relay is quickly growing as a product solution for enterprise customers. We have ambitious goals to rapidly develop our product, expand our customer base, and be a market leader as a software based communication solution for the active...
-
Senior Manager, Expansion Customer Success
2 weeks ago
Raleigh, United States Relay Full timeRelay, a Raleigh-based tech startup, is quickly growing as a product solution for enterprise customers. We have ambitious goals to rapidly develop our product, expand our customer base, and be a market leader as a software based communication solution for the active workforce. Frontline workers are the lifeblood of our economy and we're building the cloud...