Lead Operations Specialist

5 days ago

Knoxville, United States Lime Full time

Lime is the world's largest shared electric vehicle company. We're on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 400+ million rides in 250+ cities on 5 continents, replacing an estimated 100+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, we achieved a fully profitable year in 2022, becoming the first in our industry to reach this milestone.

We are looking for a Lead Operations Specialist to maintain our fleet of shared electric vehicles. As a Lead Operations Specialist at Lime, you will wear multiple "helmets" to support our daily operations.

What you'll do:

    • Onboard, train, and lead a team of Operations Specialists and Senior Operations Specialists while assigning daily tasks as needed and ensuring workflow is efficient and thorough
    • Maintain a team oriented environment and integrate new members to the team
    • Evaluate and provide feedback on team performance
    • Safely operate a van for several hours a day to assist with the deployment and retrieval of Lime electric vehicles within the local market
    • Interact with the local community to retrieve vehicles critically assessing risk to not compromise safety and occasionally using de escalation skills
    • Address and resolve issues with city requests related to stickers, reflectors, and other minor issues as outlined by Lime established service level agreements
    • Maintain communication with the team including peers, shift lead, and manager
    • Participate in Lime events including providing support with valet services, assisting in staging and conducting safety reviews while ensuring the cleanliness of our vehicles
    • Support battery management operations when applicable by ensuring accurate documentation and quality checks are completed
    • Perform preventative maintenance on our vehicles by identifying and completing small repairs including but not limited to brake adjustments and tire inflation, and assisting with the rotation of scooters and supporting in warehouse flow
    • Monitor designated zones by conducting on-foot patrols of the local area to ensure vehicle parking compliance and tidiness in accordance with city requests
    • Detect and report uncommon situations related to on the ground service and product
    • Occasionally assist customers in field by providing support related to Lime vehicles
    • Follow established safety procedures to ensure Lime riders are on the safest vehicles
    • May operate a pallet jack or push cart on an as needed basis
    • Additional job related tasks as assigned
About you:
    • Must be at least 21 years of age with a valid driver license and good driving record
    • 1 year of experience in a similar position while leading and coaching others
    • An understanding of workforce management to help Ops Management ensure efficient staffing
    • Experience in a similar position with knowledge of the local geography
    • Ability to drive large vans and work outdoors in all weather conditions
    • Ability to lift up to 65lbs / 35 kg on a frequent basis required
    • Knowledge of cell phone applications. iOS experience preferred
    • Ability to work various shifts including evenings and weekends
    • Experience safely operating a pallet jack or push cart
    • Strong problem-solving skills, with the ability to perform quick and efficient repairs
    • Self-motivated with and the ability to work independently with minimal supervision
    • Strong organizational skills with the ability to manage daily tasks
    • A safety-oriented mindset, capable of conducting rigorous quality checks
    • Excellent communication skills with the ability to interact with team members, riders, and city officials


*Disclaimer: To ensure the safety of our drivers Dual-Facing AI Dash Cams that record the road and inside the cab have been installed in our vehicles. As a requirement of this position, a waiver accepting acknowledgement of the Dash Cam in Lime's vehicle must be signed.

This is a contracted position that will be hired, managed, and compensated through a third-party employer. By submitting information through this posting, the applicant agrees that Lime may forward all submitted information to the applicable third-party employer, and the third-party employer may contact the applicant regarding the role.

The hourly rate for this position is $22.00 -$24.00. This position is not eligible for benefits through Lime as this is a contract position.

#LI-DNI

If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.

Lime is an Equal Opportunity Employer, but that's just the start. We believe different perspectives help us grow and achieve more. That's why we're dedicated to hiring and developing the most talented and globally diverse team - which includes individuals with different backgrounds, abilities, identities and experiences.Applicants with disabilities who require a reasonable accommodation for any part of the application or hiring process can email recruiting-operations@li.me for assistance.

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