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Helpdesk Support Specialist
2 months ago
JOB SUMMARY:
The Helpdesk Support Specialist is responsible for the installation and maintenance of workstation computers within the Seminary community along with assisting the Desktop & Network Support Analyst with network support.
ESSENTIAL JOB FUNCTIONS:
The employee in this position will have the following essential job functions:
- Provide workstation hardware/software installation, maintenance, and end user support
- Provide peripheral hardware installation, maintenance, and end user support
- Provide workstation hardware/software troubleshooting and repair
- Network cable tracing and termination
- Maintain technical expertise through education
Performs other duties as may be assigned by supervisor.
EDUCATION:
A+, Network+ certification is preferred.
EXPERIENCE:
The person in this position should have 2+ years experience with Microsoft Windows operating systems; Mac OS experience is a plus. Should also have experience installing software, fixing printers, troubleshooting hardware, workstation replacement, and basic network troubleshooting.
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