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Technical Support Specialist

2 months ago

Louisville, Kentucky, United States Bastian Solutions Full time

The internal IT department at Bastian Solutions is seeking a Help Desk Analyst to assist our internal teams. The ideal candidate should be enthusiastic, approachable, and possess a strong desire to resolve IT-related issues for our staff.

Position Overview

This role involves providing Tier 2 support by diagnosing and addressing technical challenges across various hardware, software, and operating system environments, including but not limited to:

  • Delivering both remote and on-site desktop assistance for company personnel and devices.
  • Intermediate proficiency in Windows 10/11 support.
  • Intermediate support for Apple/iOS and Android devices.
  • Intermediate administration of Microsoft Office 365.
  • Intermediate management of Active Directory.
  • Intermediate knowledge of networking concepts (TCP/IP, DHCP, DNS, etc.).
  • Intermediate experience with desktop applications (Office, Adobe, etc.).

Key Responsibilities

  • Image, deploy, and install applications.
  • Execute PC and device upgrades.
  • Conduct minor repairs and routine maintenance of server rooms and equipment storage.
  • Manage escalation of help desk tickets.
  • Collaborate with team members and management on issue escalations (equipment, network, etc.).
  • Engage in special assignments and projects as directed by the team lead or Director.
  • Assist with inventory management, including the shipping and receiving of IT assets.
  • Contribute to the development of new operational procedures for the IT knowledge base.

Travel Expectations

  • Minimal travel required, estimated at 0-5%.

Preferred Qualifications

  • Bachelor's degree in IT or Computer Science preferred, with up to 2 years of experience in an IT Helpdesk role, or an Associate's degree in IT or Computer Science with up to 4 years of experience in a similar position.
  • Eligibility to work in the USA long-term without sponsorship.
  • Strong collaborative interpersonal skills.
  • Ability to adapt and take initiative.
  • Excellent client-facing communication and customer service abilities.
  • Strong analytical and organizational skills.
  • Intermediate experience in troubleshooting, configuring, and repairing laptops.
  • Intermediate familiarity with Active Directory/Domain Controller.
  • Intermediate understanding of Group Policies and other commonly utilized IT concepts and technologies.
  • Proficiency in Microsoft Office.
  • Basic knowledge of Linux and Apple/iOS systems.
  • Basic understanding of VPN technologies.

About Bastian Solutions

Bastian Solutions, a Toyota Advanced Logistics company, is an independent provider of material handling and robotics system integration, delivering automated solutions for distribution, manufacturing, and order fulfillment centers globally. Our team excels in consulting, system design, project management, maintenance, and installation, while sourcing top-tier equipment and automation technology. We pride ourselves on delivering exceptional service and flexibility to our clients.

Benefits

  • Health, Dental, and Vision Insurance.
  • 401(k) Retirement Plan with company matching.
  • Paid Vacation and Holidays.
  • Tuition Reimbursement.
  • Flexible Work Schedules.
  • Opportunities for Volunteer Work.
  • Support for Professional Associations, Conferences, and Subscriptions.
  • Company Meetings and Events.

Bastian Solutions does not engage with external recruiting agencies. No solicitation phone calls, please.