Tech Support Spec.-Ex

4 weeks ago

Louisville, United States Exacta Systems LLC Full time
Job DescriptionJob Description

The team operates in a high-energy, fast-paced, collaborative environment and requires an individual to be self-motivated and passionate about problem solving.

The Technical Support Specialist is responsible for a variety of technical operational tasks and takes accountability for the process / function from beginning to end. A Support Specialist provides:

  • Excellent customer support
  • Supports customer initiatives and assist in quality assurance testing.
  • Define, document, and execute site installations and updates.
  • Monitor service activities and service escalations to ensure actionable solutions

What you will do:

  • Interface with customers and operations to assure all software and hardware equipment is tested and deployed in good working order.
  • Conduct root cause analysis to determine error, troubleshoot equipment and report findings to the manager.
  • Test hardware and facilitate continuous improvement with team
  • Facilitate operational efficiencies and reduce costs by reducing workflow inefficiencies.
  • Utilize helpdesk portal and escalate service issues to the proper channel.
  • Maintain knowledge base of past issues and solutions and incorporate continuous improvements measures.
  • Monitor progress to check if changes yield desirable results.
  • Establish measurable standards at the start of a project and then compare actual project results, regularly generating detailed update reports for management.

What we are looking for:

  • 1-3 years of hardware and software testing and customer support.
  • Demonstrate knowledge of Microsoft Windows operating systems.
  • Strong written and verbal communication skills.
  • Ability to work independently or in groups and take the lead when required.
  • Must possess and maintain a valid Driver’s License.
  • Must be able to pass background check to obtain and maintain a Gaming/Racing License.
  • Experience with networking and cabling.

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