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Hardware Technician
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Louisville, United States TEKsystems Full timeJob DescriptionJob DescriptionAccount nameInternational Business Machines Corporation End Client (if different from Account) Duration3 Duration UnitMonth(s) Req Description DescriptionResource will provide Windows 7 and Windows 10 Deskside/Netwok Support to remote Anthem field locations. We need a trusted and responsible resource that can work with...
Desktop Support Technician II
2 months ago
As a Desktop Support Technician II, you will complete advanced troubleshooting and resolving computer hardware/ software/ printer problems reported to the helpdesk. Primarily responsible for requests escalated by the Tier 1 team, back up T1 on incoming requests as needed. are the first point of contact for end users in a physical windows pc environment. Your day will be filled with opportunities to troubleshoot and resolve computer hardware, software and printer problems reported to the helpdesk. Helpdesk experience and computer proficiency are important. ResponsibilitiesDaily responsibilities include, but are not limited to, the following:Provide an escalation point for Tier 1 desktop support taskBasic Network troubleshootingSetup/ Relocate equipment for new/ transferring employeesAbility to troubleshoot problems independentlyAdvanced troubleshooting of computer hardware/software/ printer problemsAssist in hardware/software implementation/ deployment activitiesProvide user account administrationProvide support for user’s mobile devices with MDMAssumes responsibility for team projectsParticipate in training of new team membersUtilize helpdesk tracking softwareCreate & maintain procedures for the teamOnsite support & equipment setup at remote locationsJob Requirements The successful candidate will have the following qualifications:High School or GED EquivalentDriver’s License Required3-5 years of experience in a helpdesk support environment or educational equivalent.Strong working knowledge of Microsoft Windows OS and Microsoft Office applications, including Outlook in an Exchange server environment.Ability to troubleshoot and resolve hardware and software problemsAbility to communicate technical material in "user friendly" mannerDetail orientedSelf-motivated, Dependable, TimelyDemonstrate initiativePractice active learning skillsAbility to prioritize tasks and multi-task various work activitiesAbility to work flexible schedulesAbility to combine pieces of information and form relationships or conclusions about unrelated materialUse critical thinking skills to identify strengths and weaknesses of various solutionsCapability to communicate and collaborate with all levels of management and employeesDemonstrate active listening skillsCapability to communicate and collaborate with all levels of management and employeesDemonstrate active listening skillsProfessional appearance and demeanorBenefits401(k) with a company match of up to 6%ESOP employer matchMedical insuranceDental insuranceVision insuranceCancer / Disease insuranceAccident insuranceFlexible Spending AccountsHealth Savings AccountsBank paid Life / AD& D insuranceVoluntary Life / AD&D insuranceBank paid Short-Term and Long-Term Disability insuranceEmployee Stock Purchase PlanEmployee Assistance ProgramPhysical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently is required to stand and walk. The employee must be able to move equipment weighing up to 20 pounds. Works in an office setting and travel to branches as needed.
