Help Desk Specialist
6 months ago
The Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR related queries (primarily calls) from the client employees, line managers, vendors and other 3rd parties’ basis the procedures defined, instructions provided and the knowledge base available. These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and Development, T&A and other HR related topics. These queries should be managed in the specified time and with mandated level of accuracy with focus on first time closure.
- Fluent in English and Spanish (verbal and written)
- Experience in HR Helpdesk - Preferred
- Good understanding of HR Systems Workday and case management tools like ServiceNow (preferred)
- Understanding of Service level agreements
- Understanding of the Telephony tools e.g. Avaya
- Ensure call details are logged in the ticketing tool with proper notes
- Ensure data privacy processes is followed with upmost focus
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedure
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Service Desk Specialist
3 weeks ago
Louisville, United States Insight Global Full timeJob DescriptionJob DescriptionInsight Global is looking for Service Desk Specialists in the Louisville, KY area! Below is more information of what we are looking for in candidates and what to expect on a day to day in the role:MUST HAVES:1-2 years of experience in Service Desk, Help Desk, or Technical Support roleComplete shift flexibility (operating hours...
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IT Service Desk Specialist
3 weeks ago
Louisville, United States Insight Global Full timeJob DescriptionJob DescriptionMUST HAVES:1-2 years of experience in Service Desk, Help Desk, or Technical Support roleComplete shift flexibility (operating hours 9am-4am EST : shift can fall anywhere within timeframe, weekends included)Experience with software & hardware supportAbility to build rapport with end-users/ exceptional phone communication...
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IT Service Desk Specialist
3 weeks ago
Louisville, United States Insight Global Full timeJob DescriptionJob DescriptionInsight Global is seeking a Service Desk Specialist to support one of the larger organizations in the quick service restaurant industry. This role will be responsible for handling level 1 inbound calls/chats and accurately logging interactions within the company’s incident management system. The ideal candidate will have...
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Entry Level Service Desk Specialist
3 weeks ago
Louisville, United States Insight Global Full timeJob DescriptionJob DescriptionInsight Global is looking for Entry Level Service Desk Specialists in the Louisville, KY area! Below is more information of what we're looking for in a candidate along with the day-to-day responsibilities in the role:Desired Skills and Experience:1-2 years of experience in Service Desk, Help Desk, or Technical Support...
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Help Desk Technician I
4 days ago
Louisville, United States Kentucky Farm Bureau Insurance Full timeOverview Position exists to provide a centralized reporting and problem resolution facility to support users of Information Technology. User support will be given by researching, analyzing, and resolving Information Technology user problems. Individuals in this position record all calls received and initiate appropriate corrective action. Responsibilities...
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Service Desk Specialist
3 weeks ago
louisville, United States Pomeroy Full timePURPOSE OF THE POSITION: The Service Desk Specialist position provides Level 1 technical and operational support for inbound events (calls, incidents, chats, and alerts).JOB SIZE: This position is responsible for resolving 70% of events on first contact while ensuring excellent customer service.POSITION FUNCTIONS:Handle inbound events – 90%Handles Level 1...
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Service Desk Specialist
3 weeks ago
Louisville, United States Pomeroy Full timePURPOSE OF THE POSITION: The Service Desk Specialist position provides Level 1 technical and operational support for inbound events (calls, incidents, chats, and alerts).JOB SIZE: This position is responsible for resolving 70% of events on first contact while ensuring excellent customer service.POSITION FUNCTIONS:Handle inbound events – 90%Handles Level 1...
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Service Desk Specialist
2 weeks ago
louisville, United States Pomeroy Full timePURPOSE OF THE POSITION: The Service Desk Specialist position provides Level 1 technical and operational support for inbound events (calls, incidents, chats, and alerts).JOB SIZE: This position is responsible for resolving 70% of events on first contact while ensuring excellent customer service.POSITION FUNCTIONS:Handle inbound events – 90%Handles Level 1...
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Help Desk Support
4 weeks ago
Louisville, United States TEKsystems Careers Full time*Description:* The Service Desk Technician I will provide a single point of contact for end users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also...
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Help Desk Support
4 weeks ago
Louisville, United States TEKsystems Careers Full time*Description:* The Service Desk Technician I will provide a single point of contact for end users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also...
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Help Desk Support
4 weeks ago
Louisville, United States TEKsystems Full timeDescription:The Service Desk Technician I will provide a single point of contact for end users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also...
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Front Desk Receptionist
2 weeks ago
Louisville, United States Bear Paddle Services Full timeThe Front Desk Receptionist is dedicated to the customer service and needs of families, creating a fun experience, and the ability to provide salesmanship and closing swim lessons sales. The Front Desk is the main information center for all Bear Paddle offerings. This includes assisting families with giving tours, closing prospect lead families with...
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Help Desk Support
4 weeks ago
Louisville, KY, United States TEKsystems Careers Full time*Description:* The Service Desk Technician I will provide a single point of contact for end users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also...
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Help Desk Specialist
1 month ago
louisville, United States Tata Consultancy Services Full timeThe Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR related queries (primarily calls) from the client employees, line managers, vendors and other 3rd parties’ basis the procedures defined, instructions provided and the knowledge base available. These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and...
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Help Desk Specialist
2 months ago
louisville, United States Tata Consultancy Services Full timeThe Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR related queries (primarily calls) from the client employees, line managers, vendors and other 3rd parties’ basis the procedures defined, instructions provided and the knowledge base available. These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and...
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Service Desk Support Specialist
4 weeks ago
Louisville, Kentucky, United States Farm Credit Mid-America Full timeAbout Our OpportunityThe Service Desk Support Specialist is part of our Business Technology team and provides first-level system support, problem identification, resolution, or escalation to level two support. In this role, team members provide systems support to offices by reviewing/analyzing requests and providing solutions. Team members are responsible...
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Service Desk Specialist
3 weeks ago
Louisville, KY, United States Pomeroy Full timePURPOSE OF THE POSITION: The Service Desk Specialist position provides Level 1 technical and operational support for inbound events (calls, incidents, chats, and alerts).JOB SIZE: This position is responsible for resolving 70% of events on first contact while ensuring excellent customer service.POSITION FUNCTIONS:Handle inbound events – 90%Handles Level 1...
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Medical Front Desk
4 days ago
Louisville, United States RemX Full timeMedical Front Desk! Busy Women's care group in Downtown, Knoxville is seeking a experienced front desk clerk. The hours are Monday-Friday from 8am-4:30 pm or 7:30am 4pm Keeping patient records and accounts up to date, and ensuring treatment information is available Collecting patient charges and processing payments after treatment Helping patients fill...
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Medical Support Specialist
4 weeks ago
Louisville, Kentucky, United States RemX Full timeJob Summary:We are seeking a skilled Medical Support Specialist to join our team at RemX. As a Medical Support Specialist, you will be responsible for providing administrative and clinical support to our healthcare team. Your duties will include front desk reception, lab work, phlebotomy, and patient care.Responsibilities: Front desk duties, including...
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Front Desk Receptionist
3 months ago
Louisville, United States Serenity Healthcare, LLC Full timeFront Desk Receptionist Location: Superior, CO Schedule: 3 13 hour shifts (May vary) *Rotational Saturdays Required We are a reputable healthcare organization dedicated to providing exceptional patient care and service. Our team is committed to creating a welcoming and supportive environment for our patients, ensuring they receive the highest standard of...