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Help Desk Specialist
3 months ago
The Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR related queries (primarily calls) from the client employees, line managers, vendors and other 3rd parties’ basis the procedures defined, instructions provided and the knowledge base available. These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and Development, T&A and other HR related topics. These queries should be managed in the specified time and with mandated level of accuracy with focus on first time closure.
- Fluent in English and Spanish (verbal and written)
- Experience in HR Helpdesk - Preferred
- Good understanding of HR Systems Workday and case management tools like ServiceNow (preferred)
- Understanding of Service level agreements
- Understanding of the Telephony tools e.g. Avaya
- Ensure call details are logged in the ticketing tool with proper notes
- Ensure data privacy processes is followed with upmost focus
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedure
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IT Help Desk Specialist
4 days ago
Louisville, United States Confluent Health Full timeOverview We are a family of physical therapy and occupational therapy companies transforming healthcare by strengthening private practices, developing highly effective clinicians, and lowering healthcare costs through workplace wellness and injury prevention. At Confluent Health, we are looking for a customer service oriented Help Desk Specialist to provide...
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IT Help Desk Support
2 weeks ago
Louisville, United States TEKsystems Full timeDescription: Looking for a Help Desk Support Analyst. Will be providing customer service and technical support for End Users PCs and hardware. You will be fielding calls from various types of employees within the healthcare system. The support could be via Email, Phone and other forms of communication. The applications you support will mostly be...
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Help Desk Analyst
4 weeks ago
Louisville, United States Bastian Solutions Full timeBastian Solutions internal IT team is looking for Help Desk Analyst to support our internal teams. The ideal person needs to be entergentic, friendly and have a passion to help our teams in any issues with IT. With our headquarters based in Carmel, IN we are either looking for a person to be based in Central Indiana or even the Louisville area so they can...
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Help Desk Analyst
2 weeks ago
Louisville, United States Bastian Solutions Full timeBastian Solutions internal IT team is looking for Help Desk Analyst to support our internal teams. The ideal person needs to be entergentic, friendly and have a passion to help our teams in any issues with IT. With our headquarters based in Carmel, IN we are either looking for a person to be based in the Louisville area so they can help support our Software...
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Help Desk Analyst
4 days ago
Louisville, United States Atria Support Center Full timeOverview: We create communities where employees thrive in their work, helping our residents thrive in their homes. We strive to enhance the lives and exceed the expectations of those we serve every day. To do this, we cultivate the diverse talents of our team members in order to achieve something together that they could not do alone. Atria Senior Livings...
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Help Desk Analyst
2 weeks ago
Louisville, United States Atria Senior Living Full timeJob DescriptionJob DescriptionOverviewWe create communities where employees thrive in their work, helping our residents thrive in their homes.We strive to enhance the lives and exceed the expectations of those we serve every day. To do this, we cultivate the diverse talents of our team members in order to achieve something together that they could not do...
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Help Desk Specialist
2 months ago
Louisville, United States Tata Consultancy Services Full timeThe Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR related queries (primarily calls) from the client employees, line managers, vendors and other 3rd parties’ basis the procedures defined, instructions provided and the knowledge base available. These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and...
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IT Level 2 Help Desk Consultant
5 days ago
Louisville, United States JobRialto Full timeJob Description This position is the primary point of contact for clients experiencing technical problems performing their daily tasks. This position monitors the health of our IT infrastructure and applications and taking corrective action when needed to minimize any interruption of service to our clients. This position is for intermediate level employees...
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IT Level 2 Help Desk Consultant
1 month ago
Louisville, United States JobRialto Full timeJob Description This position is the primary point of contact for clients experiencing technical problems performing their daily tasks. This position monitors the health of our IT infrastructure and applications and taking corrective action when needed to minimize any interruption of service to our clients. This position is for intermediate level employees...
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IT Level 2 Help Desk Consultant
4 days ago
Louisville, United States JobRialto Full timeJob Description This position is the primary point of contact for clients experiencing technical problems performing their daily tasks. This position monitors the health of our IT infrastructure and applications and taking corrective action when needed to minimize any interruption of service to our clients. This position is for intermediate level employees...
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Louisville, United States Norton Healthcare Full timeResponsibilities The Help Desk Support Assoc is responsible for providing Tier 1 support to the Norton Healthcare internal customer base. Seeks to provide first call resolution for general office application issues, enterprise service inquiries, NHC custom or business applications issues, and security access inquiries. This position is required to respond to...
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Team Lead, Technology Help Desk
2 months ago
Louisville, United States Waystar Full timeABOUT THIS POSITION The Team Lead of Technology Help Desk is responsible for end user hardware and software deployment, support, and retirement, including phone support via the team’s call center, and field support at all company locations. Additional responsibilities include the planning, procurement, configuration, deployment, maintenance, support,...
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Front Desk Agent
3 months ago
Louisville, United States Arbor Lodging Management Full time** Front Desk Agent** **Job Category****:** Front Desk **Requisition Number****:** FRONT01319 Showing 1 location **Job Details** **Description** Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton,...
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Front Desk Receptionist
1 week ago
Louisville, United States Serenity Healthcare Full time $19Job DescriptionJob DescriptionFront Desk ReceptionistLocation: Superior, COSchedule: 3 13 hour shifts (May vary)*Rotational Saturdays RequiredWe are a reputable healthcare organization dedicated to providing exceptional patient care and service. Our team is committed to creating a welcoming and supportive environment for our patients, ensuring they receive...
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Front Desk Receptionist
7 days ago
Louisville, United States Serenity Healthcare, LLC Full timeFront Desk Receptionist Location: Superior, CO Schedule: 3 13 hour shifts (May vary) *Rotational Saturdays Required We are a reputable healthcare organization dedicated to providing exceptional patient care and service. Our team is committed to creating a welcoming and supportive environment for our patients, ensuring they receive the highest standard of...
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Customer Service Specialist
4 weeks ago
Louisville, Kentucky, United States Equifax Inc. Full timeEquifax is looking for a Customer Service Specialist to join our team This individual will provide world class customer support by completing telephone and written tickets regarding service support, access requests, account maintenance support, and functionality issues.This is a hybrid role based out of Louisville, KY, and pays $18 per hour. What you'll do...
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Patient Access Specialist
4 days ago
Louisville, Kentucky, United States Family Allergy & Asthma Full timeJob OverviewPosition Title: Patient Access SpecialistFLSA/Status: Non-exemptReporting To:Patient Access Manager or Senior PACSupervisory Role:NoPosition Summary:The Patient Access Specialist plays a crucial role in ensuring a seamless patient experience by effectively managing front desk operations. This position requires a thorough understanding of...
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Front Desk Dental Assistant
2 weeks ago
Louisville, United States Advanced Dental Center Inc Full time $18 - $20Job DescriptionJob DescriptionDescription:Are you looking for career, and not just a job? Are you ready to grow with a company? Do you love working with a strong team? Come interview with Advanced Dental Center, we're a family owned company with great culture and teamwork!We are looking for a driven and goal oriented individual. Someone who thrives on...
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Customer Service Specialist
4 weeks ago
Louisville, United States Equifax Inc. Full timeEquifax is looking for a Customer Service Specialist to join our team! This individual will provide world class customer support by completing telephone and written tickets regarding service support, access requests, account maintenance support, and functionality issues.This is a hybrid role based out of Louisville, KY, and pays $18 per hour. What...
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IT Support Specialist
9 hours ago
Louisville, Kentucky, United States Churchill Downs Incorporated Full timeJob OverviewChurchill Downs Incorporated is seeking a skilled IT Support Specialist to join our End User Productivity team. As a key member of our team, you will be responsible for delivering exceptional customer support, troubleshooting, and proficient management of IT Service Management Requests and Incidents.Key Responsibilities:Provide technical...