Student Software Support Analyst

1 month ago


Wenatchee, United States North Central ESD Full time

+-----------------------------------+-----------------------------------+ | Student Software Support | | | Analyst * * | | +-----------------------------------+-----------------------------------+ | Supervisor: Managing | Division: Greater Columbia | | Director ISC | River ISC | | | | | | Location: Vancouver | | | | | | Assignment: Serving districts | | | within the Wenatchee, Yakima and | | | Vancouver ESDs' regions. | | | | | | | +-----------------------------------+-----------------------------------+ | Salary Range: * $75,057.00 | * Conditions of work: 260 days | | to $89,219.00 (level 1) | per year, 8-hours/day -- | | | exempt position. | | | | | $84,447.00 to $100,381.00 | | | (level 2) | | | | | | Salary based on 260-day | | | position, Salary range dependent | | | upon experience and expertise. | | | | | | Insurance benefits - | | | includes medical, dental, | | | vision, life & LTD | | | | | | HCA/SEBB {rel="nofollow"} | | | | | | Retirement - Through | | | Department of Retirement (DRS) - | | | SERS plan | | | | | | Department of | | | Retirement {rel="nofollow"} | | | | | | Vacation - front loaded, | | | max 20 days per year prorated | | | based on start date | | | | | | Sick leave - accrued at 8 | | | hours per month | | | | | | Personal leave - 2 | | | days per year | | | | | | Additional Benefit | | | Informa | | | tion {rel="nofollow"} | | | | | | * * | | +-----------------------------------+-----------------------------------+ GENERAL DESCRIPTION: The Student Software Support Analyst is responsible for providing software technical support and training to school districts within the Greater Columbia River Information Service Center Cooperative. The Cooperative provides software implementation, training, and support for all aspects of Skyward SMS and Qmlativ Financial Management, Human Resources, and Student applications. This position focuses primarily on Student Software applications but occasionally lends support to Fiscal and HR applications as well. The role requires a blend of technical proficiency, critical thinking skills, and a commitment to delivering excellent customer service. The position requires travel to school districts and other education related agencies and has remote work flexibility. This position is employed by North Central ESD 171 and requires a regional presence in ESD 112 in the Vancouver region. This position is remote, however, will require periodic travel to the North Central ESD Region for staff events, trainings, and meetings. We strive to provide a healthy work/life balance while maintaining high quality support to our districts. Qualifications: * * Required: ? Three (3) years of recent experience in an educational service agency or school district working with student records data (preferred Skyward Software). ? Demonstrated recent experience in developing procedural documentation. ? Proven recent experience assisting school district personnel in a variety of accounting matters. ? BA/BS degree in Business Administration, Information Systems or rela



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