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Agricultural Customer Support Specialist

2 months ago

Wenatchee, Washington, United States Semios Full time

About Us:
At Semios, we are passionate about enhancing agriculture, food production, and addressing the challenges faced by farmers. Our mission is to assist farmers in making data-driven decisions that contribute to sustainable practices and help nourish a growing global population.

Join our diverse team of skilled engineers, agronomists, entomologists, crop researchers, and data scientists who are dedicated to advancing innovation in the agricultural sector.


As a leader in utilizing the Internet of Things (IoT) and big data, Semios is committed to improving the sustainability and profitability of specialty crops.

With an impressive 500 million data points reported daily by our sensors, we harness our advanced analytics, including comprehensive pest and disease modeling, to equip tree fruit and tree nut growers with essential decision-making tools that minimize resource use and mitigate risks.


Award-Winning Innovation:
Our groundbreaking work has garnered numerous accolades, including:
- AgTech Breakthrough Awards: Winner of the "Overall Smart Irrigation Company Of The Year" award.
- Sustainability Changemaker by SDTC: Recognized for homegrown innovation in sustainable technologies in Canada.
- AgTech Breakthrough Awards: Winner of the "Pest Management Solutions of the Year" award.
- Google Accelerator: Selected as one of 9 companies for the inaugural Google for Startups Accelerator Canada cohort, focusing on technology solutions for complex challenges.
- Global CleanTech Top: Identified as a company well-positioned to tackle future clean technology challenges.

Your Profile:


Driven by purpose, you seek more than just employment; you aspire to be part of a dynamic, growing organization that addresses real-world issues, such as reducing pesticide usage and promoting sustainable food production.

Your ideal workplace fosters a collaborative spirit, offering opportunities for personal and professional growth as you embrace new challenges.


As the perfect Agricultural Customer Support Specialist, you are enthusiastic about enhancing customer experiences and possess a genuine interest in the agricultural sector.

You can effectively communicate and adapt your messaging to suit diverse audiences, ensuring clarity and understanding.


Your Role:


The primary responsibility of the Agricultural Customer Support Specialist is to deliver outstanding assistance to both our clients and Semios Territory Managers.

Utilizing your insight into customer challenges, you will guide them in leveraging Semios' technology to address their needs.

Your focus will be on providing exceptional support and guidance to customers regarding Semios' tools and systems, fostering valuable relationships that benefit both Semios and our clientele.


Key Responsibilities:

Pre- & Post-sales Administrative Support:
- Conduct pre-sale activities, including customer account creation, quotes, and sales orders.
- Maintain and update internal systems (CRM, etc.) for your designated territory.
- Ensure accurate logging of all customer communications within the CRM.
- Initiate, coordinate, and execute customer renewals both remotely and in person.
- Collaborate closely with local Territory Managers to prepare for renewals and upcoming customer meetings.
- Create and manage service tickets for your assigned customers promptly.

Customer Engagement and Support:
- Conduct onboarding sessions with customers and their teams, both virtually and in person.
- Provide ongoing support to customers in your territory through various channels, including phone, email, and in-app chat.
- Represent the company at trade shows and events, showcasing Semios' products and services to potential clients.
- Assist Territory Managers with customer inquiries, including updates on services.
- Document and communicate product feedback and customer suggestions to the Semios team.
- Ensure customer engagement with Semios' tools through regular outreach and education.

Internal Support:
- Support various company initiatives and collaborate with Sales Operations to maintain accurate sales data.
- Work closely with Finance, Grower Relations, and Channel teams to drive sales growth and strategic initiatives.
- Partner with the Territory Manager in your region to enable them to focus on sales activities.
- Contribute to the development and updating of customer resource materials.
- Advocate for the customer's voice and promote best practices in onboarding, adoption, and product usage.
- Suggest and implement improvements to enhance the customer journey.

Qualifications:
- 2+ years of professional experience in customer onboarding, implementation, adoption, and technical support.
- Highly tech-savvy with the ability to quickly learn and adapt to new technologies and tools.
- Familiarity with software applications and data management.
- Excellent interpersonal skills and the ability to build trust with customers.
- Strong listening and presentation skills to maintain customer relationships.
- Ability to prioritize and manage multiple customers and products effectively.
- Proactive mindset with a focus on continuous improvement.
- Valid driver's license and willingness to travel as needed.

Preferred Qualifications:
- Degree or diploma in business or a related field is advantageous.
- Direct experience in the agricultural sector.
- Proficiency in Spanish is a plus.

Compensation:
This position is classified as a Non-exempt hourly role, with a compensation range of $23-$32 per hour.

Please note that the offered base pay may vary based on factors such as knowledge, skills, experience, and geographic location.


Benefits:
- Contribute to a more sustainable food production system and make a positive impact.
- Collaborate with a team that values fun, laughter, and mutual support in a casual work environment.
- Customizable health benefits plan for you and your family, including medical, dental, vision, and basic life insurance.
- Enrollment in the company's 401(K) plan.
- Paid holidays, vacation, and sick leave.


At Semios, we appreciate that individuals bring a wealth of experience and talent beyond just technical qualifications.

If your background aligns closely with the requirements outlined here, we encourage you to consider applying.

We believe that diverse perspectives and experiences foster innovation and excellence, and we welcome applicants from all backgrounds.

If you require accommodations during the interview process, please inform us. We value the unique contributions that different perspectives bring to our company.