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Outreach Specialist
1 month ago
About CINQCARE
CINQCARE is a provider-led, community-based comprehensive health and care partner. Our purpose is to every day improve the health and well-being of those who need care the most. We do that by removing barriers to health and well-being and providing care in the community and as close to the home, including in-home, whenever possible.
At CINQCARE, we know that race and culture matter for effective healthcare outcomes. That is why we take race, culture and environment into account in our care delivery. We are building a culture of care, which starts with understanding our patients, their needs and their care plans.
At CINQCARE, we also know that effective care is about local physicians, local nurses, local caregivers, local services, personal care, and infrastructure that serve the needs of people, not the symptoms of illness. Providing services in the home whenever possible is key to our approach. We aim to deliver better outcomes for people and the communities in which they live.
CINQCARE’s purpose is to every day improve the health and well-being of those who need us the most – with a deep commitment to Black and Brown populations – in their homes and communities. It requires the collaborative and cohesive effort of numerous individuals across all levels of the organization to deliver on this purpose. Once community at a time, we are determined to help create a world where health and care isn’t a burden. Because we believe providing care is a privilege – one we are grateful to earn. That’s why CINQCARE has built a different way to care.
CINQCARE was born different. We were created to be on call to answer the call every day. We are driven to deliver health, care and well-being to those who need us the most and to relentlessly support our team members on the front lines. That’s our calling and if it’s yours we hope you’ll join us.
About You
The Outreach Specialist should have the following qualification:
• Education: Bachelor's degree in healthcare, public health, social work, or a related field (or equivalent work experience).
• Experience: Strong knowledge of New York State's Medicaid program and Medicaid Advantage Plan. Experience in community outreach, healthcare enrollment, or public assistance programs is preferred.
• Entrepreneurial: CINQCARE seeks to fix gaps that have persisted for generations in the delivery of care to Black and Brown populations. This position is accountable for ensuring CINQCARE is positioned to innovatively deliver on its promise.
• Communication: Excellent verbal, written communication and presentation skills; ability to clearly articulate and present concepts and models in an accessible manner to CINQCARE’s team, investors, partners, and other stakeholders. Proficiency in all Microsoft Office applications and data management.
• Relationships: Ability to build and effectively manage relationships with business leaders and external constituents. Ability to work independently and as part of a team.
• Culture: Good judgement, impeccable ethics, and a strong team player; desire to succeed and grow in a fast-paced, demanding, and entrepreneurial Company.
Requirements:
• Certified Application Counselors (CACs) or Medicare Certification
About the Job
The Outreach Specialist reports to the Director of Care Management, with accountability for providing strategy, judgment, organization, and evidenced-based analysis to influence decisions, and directly to meet CINQCARE requirements. They should embody CINQCARE’s core values, including, Trusted, Empathetic, Committed, Humble, Creative and Community-Minded.
The Outreach Specialist for New York State's Medicaid Advantage Plan (MAP) plays a crucial role in promoting and facilitating enrollment in the MAP program. The primary responsibility of this position is to engage with the community, raise awareness about MAP, and assist eligible individuals in understanding and enrolling in the program. This position requires a strong understanding of Medicaid policies, excellent communication and interpersonal skills, and a commitment to improving healthcare access for New York residents.
Primary Responsibilities
The Outreach Specialist will have the following responsibilities:
• Develop and execute outreach strategies to engage with eligible populations across the state.
• Attend community events, health fairs, and meetings to provide information and answer questions about the MAP program.
• Collaborate with local community organizations, clinics, and healthcare providers to expand outreach efforts.
• Educate potential beneficiaries about the benefits, eligibility criteria, and coverage options under MAP.
• Provide clear and accurate information on how to apply for MAP and guide individuals through the enrollment process.
• Create and distribute educational materials, such as brochures, flyers, and presentations.
• Assist individuals in completing MAP applications, including gathering required documentation.
• Help applicants understand their rights and responsibilities within the program.
• Provide support for resolving any issues or challenges during the enrollment process.
• Maintain accurate records of outreach activities, including the number of people reached and assisted.
• Compile and submit regular reports on outreach efforts and enrollment statistics to the appropriate department.
• Collaborate with internal and external stakeholders to ensure a coordinated approach to outreach and enrollment efforts.
• Stay updated on changes in Medicaid policies and program updates and attend relevant training sessions.
CINQCARE provides all employees working an average of 30+ hours/week with the option to enroll in healthcare benefits. The cost of healthcare is shared between the company and the employee.
The working environment and physical requirements of the job include:
This position requires both field and office-based work. The job requires frequent travel for home visits and travel to physician offices, hospitals, sub-acute facilities, community partners and non-home-based market offices in all types of weather conditions. In-office work is performed indoors in a traditional office setting with conditioned air, artificial light, and an open workspace.
In this position you will need an ability to travel frequently by car and/or public transportation, the ability to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 30 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.
