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Associate Technical Service Engineer

4 months ago

Tampa, United States C4 Technical Services Full time
Associate Technical Service Engineer
Work Location: 750 Oakleaf Plantation Parkway Orange Park, FL 32065

The IT Data Center Specialist is responsible for maintenance, installation, provisioning, inventory, troubleshooting
and decommissioning cabling, network and data center infrastructure hardware. It is also responsible for the overall
maintenance of the data center environment and for maintaining optimal system performance, and provides 24/7 support
with a rotating on-call schedule.
Essential Functions
  • The essential functions listed represent the major duties of this role, additional duties may be assigned.
  • Maintain network infrastructure cabling and hardware, which includes maintenance, installation, provisioning, inventory, troubleshooting and decommissioning. This includes designing and building new network infrastructure to NEC standards(35%)
  • Monitor, test, troubleshoot network connectivity and repair infrastructure components (cabling, network connection components, patch panels, SAN/WAN etc) for Guidewell Enterprise Company (10%)
  • Lead projects related to data center infrastructure components and provides project support to IT Partners. (5%)
  • Handles routine tickets and tasks related to data center administration and manages ticket queue. (30%)
  • Support planned and unplanned IT infrastructure and network changes and assist in re-starting services or infrastructure(10%)
  • Complete necessary procedures related to maintenance of server room environment; support and participate in Disaster Recovery initiatives (5%)
  • Provide input to processes, policies and standards (5%)

Required Work Experience
1+ years related work experience.

Experience Details:
Required Management Experience
  • No supervisory/management experience required

Required Education
  • High school diploma or GED
Additional Required Qualifications
  • Ability to manage tasks independently and take ownership of responsibilities
  • Ability to learn from mistakes and apply constructive feedback to improve performance
  • Ability to communicate technical information clearly and articulately
  • Ability to adapt to a rapidly changing environment
  • High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy

Shiftwork required - Must be able to work day, night, and weekend shift rotations, including overtime and holidays. 24X7 on-call in rotation.

Preferred Education
Bachelor's degree in a related field

Additional Preferred Qualifications
  • Experience using Agile methodology

General Physical Demands
  • Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.

#DICE
mtroje@c4techservices.com