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Technical Services Manager
2 months ago
Crown Cork & Seal USA, Inc. is seeking a highly skilled Technical Services Manager to join our North American CAPP Division. As a key member of our Technical Service Team, you will be responsible for supporting various customer-filling operations in the United States.
Key Responsibilities- Troubleshooting and Problem-Solving: Act as the primary interface between the Company and the customer in resolving problems associated with our final product and the customer's filling processes.
- Product Quality Assurance: Identify and troubleshoot potential causes of defective products, and implement solutions to resolve issues.
- Customer Support: Provide support to customers in areas such as equipment audits, rework of final filled products, overhauls, equipment conversion, or any Crown products with substandard performance.
- Collaboration and Communication: Interact with other members of our Sales Team to develop strategies, resolve problems, and implement solutions to support the customer.
- Quality and Technical Support: Work closely with our Quality (Plant/Corporate) and Technical Groups to resolve issues.
- Leadership and Growth Opportunities: Management experience is a plus, and potential growth into a working management position is available.
- Education: Preferred BS level degree in Engineering, Packaging, or Business.
- Experience: 5-7 years of experience in Metal/Packaging manufacturing environment, including 2+ years in a leadership role.
- Technical Skills: Strong knowledge of Closure Applications or Metal Seaming Technology, working knowledge of Food & Beverage Fillers Equipment (Crown, H&K, Cemco, etc.).
- Analytical and Mechanical Skills: Proven analytical abilities and knowledge of Root Cause and Corrective Action, proven mechanical skills including the ability to use gauges, dial calipers, micrometers, and other related instruments.
- Communication and Interpersonal Skills: Ability to identify industry specifications and incorporate them into the Food & Beverage filling process, strong PC skills including a working knowledge of Microsoft Office (Word, Excel, Outlook, and PowerPoint).
- Travel and Overtime: Ability to travel (car and/or plane) up to 70% of the time, and work overtime during the week and weekends based on customer needs.
