Technical Support Specialist
3 weeks ago
JOB SUMMARY
The White Label TOC Analyst is responsible for providing quality technical support to Momentum's White Label Enterprise resellers, customers and end-users. Escalated issues are tracked to resolution.
GENERAL DUTIES AND RESPONSIBILITIES:
• Providing superior customer service and technical support to data and voice subscribers.
• Field inbound Calls resolving technical VoIP and data connections issues.
• Meet all individual performance goals and standards.
• Must be able to work independently with minimal guidance and demonstrate a sense of urgency for customer impacting issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES: As a Contact Center we need to have sufficient staff to service incoming call volumes. This position is interactive, and responsible for serving our customers. Regular and predictable job attendance is an essential function of this position.
• Initiate, update, escalate, track and close trouble tickets. Monitor for ticket responses in accordance with established SLA’s
• Troubleshoot and resolve MSO escalations as well as subscriber-level data/voice issues, including equipment and application issues.
• Submit service dispatch requests (truck rolls)
• Perform outbound calls to customers/end-users as follow-up to open cases
• Demonstrate friendly, caring, empathetic support to both internal and external business customers.
• Adhere to Momentum policies and procedures.
• Maintain acceptable performance according to published standards.
• Other duties as assigned by management.
COMPETENCIES/SPECIFIC EXPERIENCE OR TRAINING PREFERRED:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE
• High school graduate, some college and/or knowledge of computing, networking preferred.
• A+, Network+ certification preferred.
• VoIP experience preferred.
• Exposure to Microsoft Office Suite and spreadsheets preferred
KNOWLEDGE, SKILLS AND ABILITIES.
• Analytical mindset with strong attention to detail and accuracy
• Demonstrated exceptional customer service skills.
• Excellent verbal and written communication skills.
• Working knowledge of TCP/IP,VLAN,NAT, DNS, DHCP preferred
• Knowledge of the cable modem/internet industry preferred.
• Knowledge of PC configuration and related applications preferred.
• Knowledge of email, internet and VoIP setup, configuration and troubleshooting preferred.
JOB CONDITIONS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the associate is:
• Expected to adhere to a flexible schedule in order to ensure coverage on all shifts.
• Required to sit for extended periods.
• Use hands to reach, hold and type.
• Able to hear and possess strong listening skills.
• Occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl.
• Specific vision requirements for this job include close vision, distance vision, color vision, depth perception, and ability to focus.
• Must be able to speak clearly.
-
Technical Training Specialist
2 days ago
Cartersville, Georgia, United States Komatsu Full timeJob OverviewKomatsu is a leading provider of innovative solutions for the construction, mining, forestry, forklift, and industrial machinery markets. As a Technical Training Specialist, you will play a critical role in developing and delivering training programs that support Komatsu product initiatives.Key ResponsibilitiesDevelop and create training courses...
-
Technical Support Specialist
3 months ago
Cartersville, United States Momentum Telecom Inc Full timeJob DescriptionJob DescriptionJOB SUMMARYThe White Label TOC Analyst is responsible for providing quality technical support to Momentum's White Label Enterprise resellers, customers and end-users. Escalated issues are tracked to resolution.GENERAL DUTIES AND RESPONSIBILITIES:● Providing superior customer service and technical support to data and voice...
-
Bilingual Customer Support Specialist
1 week ago
Cartersville, Georgia, United States Labor Finders Full timeJob OverviewAt Labor Finders, we are seeking dedicated individuals for the role of Bilingual Customer Support Specialist. This position is essential in ensuring effective communication and support for our diverse clientele.Key ResponsibilitiesHandle a significant volume of incoming customer inquiries.Generate potential sales opportunities through effective...
-
Bilingual Customer Support Specialist
1 week ago
Cartersville, Georgia, United States Labor Finders Full timeJob OverviewLabor Finders is seeking a dedicated Bilingual Customer Support Specialist to join our dynamic team. This role involves a variety of responsibilities aimed at delivering exceptional service to our clients.Key Responsibilities:Handle a high volume of incoming calls efficiently.Generate potential sales leads through effective communication.Assess...
-
Bilingual Customer Support Specialist
2 weeks ago
Cartersville, Georgia, United States Labor Finders Full timePosition OverviewLabor Finders is seeking dedicated individuals for the role of Bilingual Customer Support Specialist. This position entails a variety of responsibilities aimed at delivering exceptional service to our clients.Key Responsibilities:Handle a significant volume of incoming calls efficiently.Generate leads for potential sales...
-
Technical Communications
2 months ago
Cartersville, Georgia, United States Komatsu Full timeKomatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and...
-
Warehouse Operations Specialist
1 day ago
Cartersville, Georgia, United States Ryder Full timeJob SummaryRyder is seeking a highly skilled and detail-oriented Warehouse Operations Specialist to join our team. As a Forklift Operator and Inventory Clerk, you will play a critical role in ensuring the efficient and accurate movement of goods within our warehouse.Key ResponsibilitiesOperate a sit-down forklift to move materials and products within the...
-
Residential Plumbing Specialist
4 days ago
Cartersville, Georgia, United States Ace Hardware Home Services Full timeJob SummaryAce Hardware Home Services is seeking a skilled Residential Plumbing Specialist to join our team. As a key member of our plumbing services team, you will be responsible for installing, maintaining, and repairing plumbing systems in residential settings.Key ResponsibilitiesInstallation and Repair: Assemble, install, and repair plumbing systems,...
-
Quality Assurance Technical Assistant
2 months ago
Cartersville, United States Toyo Tires NA Full timeToyo Tires is a leading international tire manufacturing company with over 75 years of experience, global sales, and distribution footprint in more than 100 countries and regions. We pride ourselves in innovation, quality, performance, and service, with a passion for developing great products and innovative solutions to meet the needs of our customers. We...
-
Quality Assurance Technical Assistant
2 months ago
Cartersville, United States Toyo Tires NA Full timeToyo Tires is a leading international tire manufacturing company with over 75 years of experience, global sales, and distribution footprint in more than 100 countries and regions. We pride ourselves in innovation, quality, performance, and service, with a passion for developing great products and innovative solutions to meet the needs of our customers. We...
-
licensing specialist
1 month ago
Cartersville, Georgia, United States MyFlorida Full timeLICENSING SPECIALIST - SAMH Date: Aug 14, 2024 Location: BARTOW, FL, US, 33830 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website ) .Requisition No: Agency: Children and FamiliesWorking Title: LICENSING SPECIALIST - SAMH Pay Plan: Career ServicePosition Number: Salary: $47,500 Posting Closing Date:...
-
Mechanical Maintenance Specialist
1 week ago
Cartersville, Georgia, United States Hanwha Advanced Materials Georgia Full timeJob OverviewPosition SummaryThe Mechanical Maintenance Specialist is tasked with assessing, designing, and executing solutions to enhance machinery longevity and minimize operational interruptions. At Hanwha Advanced Materials, every employee plays a vital role in fostering accountability and refining processes to ensure the highest quality of products and...
-
Warehouse Security Specialist
1 week ago
Cartersville, Georgia, United States Securitas Security Services USA Full timePosition Overview As a Warehouse Security Specialist, you will play a crucial role in maintaining a safe and secure environment for our operations. Your responsibilities will include: Monitoring and Surveillance: Conduct regular foot patrols to ensure the safety of the premises. Customer Interaction: Provide excellent customer service while addressing any...
-
Technical Communications
2 months ago
Cartersville, United States Komatsu Full timeKomatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and...
-
(QTS) Quality
4 weeks ago
Cartersville, United States Hanwha Advanced Materials Georgia Full time $72,000 - $85,000Job DescriptionJob DescriptionAre you passionate about quality assurance within a manufacturing operation? Do you thrive in a dynamic environment where you can make a real impact? If so, we have an exciting opportunity for you! Hanwha is leading the charge in Solar Panel mass-production innovation. We have an exciting opportunity for you to join Hanwha...
-
Service and Repair Specialist
2 weeks ago
Cartersville, Georgia, United States MFL Industrial Services LLC Full timeJob OverviewAt MFL Industrial Services LLC, the Service and Repair Specialist is responsible for conducting maintenance and repairs on material handling and aerial equipment at client locations. This role is essential in ensuring that all machinery operates in accordance with the manufacturer's guidelines while adhering to MFL Industrial's high standards.KEY...
-
Community Engagement Specialist
2 weeks ago
Cartersville, Georgia, United States Tenet Healthcare Full timeExciting Opportunity - Community Partnership SpecialistTenet Healthcare, a leader in integrated healthcare services, is looking for a dedicated full-time Community Partnership Specialist to enhance our outreach initiatives.Our organization is committed to serving diverse communities through innovative healthcare solutions. We pride ourselves on our...
-
Bilingual Customer Support Specialist
2 weeks ago
Cartersville, Georgia, United States Labor Finders Full timePosition OverviewThe role of a Customer Service Agent at Labor Finders encompasses a variety of responsibilities tailored to meet the needs of our clients. We are committed to providing a supportive work environment that aligns with the principles of The Americans with Disabilities Act Amendments Act (ADAAA).Key Responsibilities:Handle a significant volume...
-
Community Engagement Specialist
2 weeks ago
Cartersville, Georgia, United States Tenet Healthcare Full timeExciting Opportunity - Community Partnership SpecialistTenet Healthcare, a leader in integrated healthcare services, is looking for a dedicated Community Partnership Specialist to enhance our outreach initiatives.As part of our dynamic team, you will be instrumental in fostering relationships with local organizations and stakeholders to promote health...
-
Bilingual Customer Support Specialist
1 week ago
Cartersville, Georgia, United States Labor Finders Full timePosition OverviewAs a vital member of our team at Labor Finders, you will engage with customers and provide exceptional service through effective communication and problem-solving skills.Key Responsibilities:Handle a significant volume of incoming inquiries with professionalism.Develop sales opportunities through proactive engagement.Evaluate and understand...