Technical Communications

2 months ago

Cartersville, United States Komatsu Full time

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

Manage and enforce the organization of information assets and their relationships in digital systems related to end-user information products.  Designs information relationships to support optimum content reuse to support current and future product/user information needs.  Develops methods and techniques and directs technical writing team.  Owns and supports an expanding organizational view of interoperable information assets, primarily in (but not limited to) a DITA XML framework.

 

Scope

•    Maintains and revises information model. (1 review and update) 
•    Defines new and modifications of output transforms (2)
•    Supports all Technical Publications efforts for Construction, Forestry, and Forklift products (Operator Manuals 70, Service Manuals 71, Other types 120)
•    Will support additional product lines
•    Perform “Code Reviews” of technical content structures and authoring methods. 100 

Key Job Responsibilities
  • Manage information assets to ensure interoperability with other information assets.
    • Perform “Code reviews” of technical content development efforts.
    • Manage and refine Information Model for department efficiency.
  • Develop and review standards related to information development (Graphics, Styles, Reuse techniques, etc.).
    • Recommend possible upgrades to systems and processes.
  • Test systems to ensure upgrades and changes are effective before deployment to technical writing staff.
  • Direct and train staff in organizational usage of XML digital systems.
    • Review adherence to all applicable information standards.
  • Collaborate with IT and system suppliers to ensure maximum uptime of authoring systems.
Qualifications/Requirements
  • Bachelor’s degree and 5 years relatable technical communications experience
  • Strong experience in component content management and strategy, specifically with DITA XML, XHTML, and PDF.
  • Experience with information lifecycle management, information ecosystems and toolchains
  • Experience with graphics standards
  • Experience with language translation automation and processes
  • Technical aptitude to understand engineering information and processes
  • UX Design experience and aptitude
  • Taxonomy and metadata development and management
  • Ability to handle multiple projects simultaneously in a fast-paced environment with strict project deadlines
  • Strong organizational skills
  • Excellent organizational and communication skills, dependable, self-starter that can manage multiple projects and effectively prioritize across those activities.
  • PC and software proficiency. (Office 365 Apps, Adobe Apps, etc.)
  • Knowledge of Komatsu products, systems and markets a plus.
  • Japanese language skills a plus
  • MadCap IXIAsoft CCMS and Oxygen experience a plus
Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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