![UW Health](https://media.trabajo.org/img/noimg.jpg)
Senior Service Desk Specialist
2 months ago
Work Schedule:
This is a full time, 40 hours per week position scheduled to work shift Monday - Friday between the hours of 8:00 am - 5:00 pm. This position will be 100% onsite at our Eastpark Medical Center in Madison, WI.
Be part of something remarkable
Advance your technology career with a health care leader.
We are seeking a Senior Service Desk Specialist to:
- Be a subject matter expert in smartphone education, health apps, the UW Health MyChart patient portal and help patients become more digitally engaged.
- Provide hands-on support to patients with health and wellness-related apps.
- Manage walk-up support for employees to swap out computer hardware and assist with setting up mobile device management and MFA.
At UW Health, you will have:
- An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
- Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
- Access to UW Health's Wellness Options at Work that support employee/family well-being.
- Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
Education:
Minimum - Associate Degree in Healthcare, Information Technology, Business, or related field
(relevant work experience may be considered in lieu of degree).
Preferred - Bachelors or Master's degree in Healthcare, Information Technology, Business, or related field.
Work Experience:
Minimum - Three years of relevant experience (Service Desk/Desktop Support/Information Technology Systems).
Preferred - Four years relevant experience in a healthcare setting.
Certifications:
Minimum - None
Preferred - Help Desk Institute (HDI) Support Center Team Lead, ITIL Service Lifecycle: Service Operation.
Our Commitment to Diversity, Equity and Inclusion
UW Health is committed to being a diverse, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.
Eastpark Medical Center - UW Health's new state-of-the-art ambulatory facility will transform the patient experience and offer cutting-edge proton therapy. This 469,000-square-foot ambulatory facility will house many specialties, including women's complex care, adult cancer care, advanced imaging and laboratory services and innovative clinical trials. It will be located across from East Madison Hospital on Eastpark Blvd. and is slated to open in fall 2024.
Perks of working at Eastpark Medical Center:
- Natural light and beautiful views from the staff lounge and collaboration areas. Beautiful green space outdoors for wellness activities and a nearby walking path.
- Private lockers for staff to securely store personal items.
- Two staff showers near the lockers on the 1st floor.
- Free parking.
- Cafe on the first floor with healthy grab and go options.
- Quiet lounge and wellness rooms on each floor.
- Private lactation rooms with a fridge on each floor.
- Staff can access the aquatic center and fitness facility free-of-charge at East Madison Hospital, across the street.
- Health Technology Center available for light staff support needs, such as a replacement mouse, keyboards, etc.
Job Description
UW Hospital and Clinics benefits
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