![Codeworks L.L.C](https://media.trabajo.org/img/noimg.jpg)
Help Desk Support Specialist
3 months ago
About Codeworks:
Codeworks, with over 25 years of experience, is a leading provider of IT staffing solutions serving Fortune 1000 companies in Wisconsin and nationally. We pride ourselves on our ability to evaluate, advise, and connect IT professionals with rewarding opportunities that align with their career goals. At Codeworks, we are committed to fostering diversity, equity, and inclusion in our workforce and beyond. We believe in providing equal opportunities and value the unique perspectives that each individual brings to our team. Join us in building an inclusive, innovative, and collaborative workplace where your talents can flourish.
Who We’re Looking For:
We are seeking dynamic and customer-focused individuals to join our talent pool for future opportunities as Help Desk Support Specialists. The ideal candidates will have a passion for providing exceptional technical support and troubleshooting assistance to end-users in a fast-paced environment. Successful candidates will be proactive problem-solvers with strong communication skills and a dedication to delivering outstanding customer service.
Responsibilities:
- Provide first-level technical support and troubleshooting assistance to end-users via phone, email, or chat
- Diagnose and resolve hardware, software, and network-related issues in a timely manner
- Escalate complex technical issues to the appropriate teams for further investigation and resolution
- Document all support interactions and resolutions accurately in the ticketing system
- Assist with the installation, configuration, and maintenance of hardware and software systems as needed
- Collaborate with internal teams to identify recurring issues and opportunities for process improvement
Qualifications:
- High school diploma or equivalent; technical certifications or relevant coursework preferred
- Previous experience in a customer service or technical support role preferred
- Strong troubleshooting and problem-solving skills with the ability to think critically under pressure
- Excellent communication and interpersonal skills with a customer-focused attitude
- Familiarity with Windows and Mac operating systems, Microsoft Office Suite, and basic networking concepts
- Ability to multitask and prioritize workload effectively in a dynamic environment
- Willingness to learn and adapt to new technologies and processes
Codeworks is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, or national origin.
-
Help Desk Analyst
3 days ago
Madison, Wisconsin, United States Focused HR Solutions Full timeJob Summary:Focused HR Solutions is seeking a highly skilled Help Desk Analyst to join our team in Madison, WI. As a Help Desk Analyst, you will be responsible for providing technical support and resolving complex IT issues related to hardware and software.Key Responsibilities:Perform root cause analysis and issue resolution of complex IT issues related to...
-
Help Desk Professional
4 days ago
Madison, Wisconsin, United States V-Soft Consulting Group, Inc. Full time**Job Summary**V-Soft Consulting Group, Inc. is seeking a highly skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing top-notch technical support to our clients.**Key Responsibilities:**Provide excellent customer service and problem-solving skills to resolve technical issues.Familiarize...
-
Help Desk Support
2 weeks ago
Madison, United States TEKsystems Full timeDescription: This client is seeking someone to work on there helpdesk team. Their environment is Win 10 on the desktop, O365 and various inmate related applications. A lot of the support calls will range from basic password resets, to internet connectivity to issues sending/receiving emails. he ideal candidate will have 1 + years of helpdesk experience...
-
Help Desk Support
1 week ago
MADISON, United States TEKsystems Careers Full time*Description:* This client is seeking someone to work on there helpdesk team. Their environment is Win 10 on the desktop, O365 and various inmate related applications. A lot of the support calls will range from basic password resets, to internet connectivity to issues sending/receiving emails. he ideal candidate will have 1 + years of helpdesk experience...
-
Help Desk Support
1 week ago
Madison, United States Teksystems Full timeDescription:This client is seeking someone to work on there helpdesk team. Their environment is Win 10 on the desktop, O365 and various inmate related applications. A lot of the support calls will range from basic password resets, to internet connectivity to issues sending/receiving emails. he ideal candidate will have 1 + years of helpdesk experience...
-
Help Desk Support
2 weeks ago
Madison, United States TEKsystems Full timeDescription: We are seeking a Helpdesk Technician to provide technical support for a top client based in Madison, WI. The environment includes Windows 10 desktops, Office 365, and various specialized applications. The role involves supporting over 10,000 users across several locations. Key Responsibilities: Provide technical support for Windows 10,...
-
Help Desk Support
1 week ago
Madison, WI, United States TEKsystems Careers Full time*Description:* This client is seeking someone to work on there helpdesk team. Their environment is Win 10 on the desktop, O365 and various inmate related applications. A lot of the support calls will range from basic password resets, to internet connectivity to issues sending/receiving emails. he ideal candidate will have 1 + years of helpdesk experience...
-
Help Desk Specialist
3 weeks ago
Madison, United States Creative Financial Staffing Full timeCFS Technology has been contacted by a longtime client that has a permanent need for a talented IT Support Specialist.This is a unique position working alongside a tight knit team. Each day will be different as you work alongside with others, and solo, to assist your internal and external customers in their IT needs. Our client is highly dedicated to helping...
-
Infrastructure Support
4 weeks ago
Madison, United States Codeworks L.L.C Full timeJob DescriptionJob DescriptionCodeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.Who We’re Looking For:Our Client is seeking a dedicated and customer-focused Help Desk I professional to join our support team. This role is a 3rd shift position and requires...
-
Help Desk Support Tech
1 week ago
Madison, WI, United States TEKsystems Careers Full timeThis client is seeking someone to work on there helpdesk team. Their environment is Win 10 on the desktop, O365 and various inmate related applications. A lot of the support calls will range from basic password resets, to internet connectivity to issues sending/receiving emails. he ideal candidate will have 1 + years of helpdesk experience supporting...
-
Help Desk
5 days ago
Madison, United States Novalink Solutions LLC Full timeJob DescriptionJob DescriptionUnder the general guidance of the IT Operations Manager, this position is responsible for growing and operating the Information Technology Service Management (ITSM) program at Wisconsin Departmentof Financial Institutions (DFI). This position serves as an expert resource and relies on extensiveexperience and judgment to plan and...
-
Help Desk Support
1 week ago
Madison, WI, United States TEKsystems Full timeDescription:This client is seeking someone to work on there helpdesk team. Their environment is Win 10 on the desktop, O365 and various inmate related applications. A lot of the support calls will range from basic password resets, to internet connectivity to issues sending/receiving emails. he ideal candidate will have 1 + years of helpdesk experience...
-
Help Desk III
3 days ago
Madison, United States Codeworks L.L.C Full timeJob DescriptionJob DescriptionCodeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.Who We’re Looking For:We are seeking an experienced Help Desk IV - ITSM Specialist to join our client's team in Madison, WI. The ideal candidate will have a deep understanding...
-
Help Desk-III
20 hours ago
Madison, United States ePeople Technologies Inc Full timeJob DescriptionJob DescriptionRole:: Help Desk -IIILocation:: Madison, WI Onsite Duration:: Long TermKnowledge, Skills, and Abilities:Under the general guidance of the IT Operations Manager, this position is responsible for growing and operating the Information Technology Service Management (ITSM) program at Wisconsin Department of Financial Institutions...
-
Help Desk Technician
2 days ago
Madison, United States REDLEO SOFTWARE INC. Full timeHelp Desk Enginner / IT Support AdminMust be local to WI - Day 1 onsite at MadisonMadison, WIContract Long Term100% Onsite (5 days a week). Helpdesk Roles (6+ years)Hardware and Software SupportAble to be onsite in Madison, WI 100% of the time (5 days a week)ITIL 4ITSMCompTIA A+PMP
-
Help Desk III
4 days ago
Madison, United States AE Business Solutions Full timeJob DescriptionJob DescriptionAE Business Solutions is seeking a Help Desk Analyst to take on a long-term contracting role with our client! The Help Desk Analyst will work onsite daily and resolve a variety of hardware and software issues. *No C2C inquiries, pleaseRequired skills:-Possess the ability to perform root cause analysis and issue reolution of...
-
Help Desk Analyst
1 week ago
Madison, United States Wisconsin Foundation and Alumni Association Full timeOverview: The Wisconsin Foundation and Alumni Association (WFAA)*, the private fundraising and alumni relations organization for UW-Madison, is recruiting for a Help Desk Analystto join the Technical Services & Support Team. The Help Desk Analyst provides the best overall customer experience as the face of IT at WFAA by responding to and providing routine,...
-
Help Desk-III
2 months ago
Madison, United States Serigor Inc Full timeJob Title: Help Desk-III (Hybrid) Location: Madison, WI Duration: 1+ Months Job Description: Participates and assists in managing a team of contract support personnel who troubleshoot Microsoft M365, Teams and IT issues. Identifies areas of improvement on policies and procedures regarding how problems are identified, received, documented, distributed, and...
-
Help Desk-III
3 months ago
Madison, United States Serigor Inc. Full timeJob DescriptionJob DescriptionJob Title: Help Desk-III (Hybrid)Location: Madison, WIDuration: 1+ MonthsJob Description:Participates and assists in managing a team of contract support personnel who troubleshoot Microsoft M365, Teams and IT issues. Identifies areas of improvement on policies and procedures regarding how problems are identified, received,...
-
Technical Support Specialist
1 week ago
Madison, Wisconsin, United States Creative Financial Staffing Full timeTechnical Support SpecialistOn-Site | Full-Time | Dynamic CompanyABOUT OUR CLIENTA well-established healthcare technology firm committed to serving a diverse community.This role offers a pathway within a large organization with various career advancement opportunities.A collaborative environment led by a supportive manager who fosters personal and...