Help Desk Support Specialist

3 months ago

Madison, United States Codeworks L.L.C Full time
Job DescriptionJob Description*Note: This posting is not for an immediate job opening; applying here will enroll you in our talent pool for future opportunities.*
About Codeworks:
Codeworks, with over 25 years of experience, is a leading provider of IT staffing solutions serving Fortune 1000 companies in Wisconsin and nationally. We pride ourselves on our ability to evaluate, advise, and connect IT professionals with rewarding opportunities that align with their career goals. At Codeworks, we are committed to fostering diversity, equity, and inclusion in our workforce and beyond. We believe in providing equal opportunities and value the unique perspectives that each individual brings to our team. Join us in building an inclusive, innovative, and collaborative workplace where your talents can flourish.

Who We’re Looking For:
We are seeking dynamic and customer-focused individuals to join our talent pool for future opportunities as Help Desk Support Specialists. The ideal candidates will have a passion for providing exceptional technical support and troubleshooting assistance to end-users in a fast-paced environment. Successful candidates will be proactive problem-solvers with strong communication skills and a dedication to delivering outstanding customer service.

Responsibilities:
- Provide first-level technical support and troubleshooting assistance to end-users via phone, email, or chat
- Diagnose and resolve hardware, software, and network-related issues in a timely manner
- Escalate complex technical issues to the appropriate teams for further investigation and resolution
- Document all support interactions and resolutions accurately in the ticketing system
- Assist with the installation, configuration, and maintenance of hardware and software systems as needed
- Collaborate with internal teams to identify recurring issues and opportunities for process improvement

Qualifications:
- High school diploma or equivalent; technical certifications or relevant coursework preferred
- Previous experience in a customer service or technical support role preferred
- Strong troubleshooting and problem-solving skills with the ability to think critically under pressure
- Excellent communication and interpersonal skills with a customer-focused attitude
- Familiarity with Windows and Mac operating systems, Microsoft Office Suite, and basic networking concepts
- Ability to multitask and prioritize workload effectively in a dynamic environment
- Willingness to learn and adapt to new technologies and processes

Codeworks is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, or national origin.

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