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MSP Service Desk Technician

5 months ago

Madison, United States Next Step Innovation Full time
Job DescriptionJob DescriptionSalary: 28K - 35K

We are seeking a Service Desk Technician to become an integral part of our MSP team. You will be responsible for troubleshooting user problems, deploying new systems, and ensuring a high level of customer service and satisfaction.  


Customer Focused:

  • 1+ years multi-customer support experience required
  • Comfortable exploring and documenting new customer environments
  • Comfortable interacting directly with customers


Responsibilities:

  • Address Tier 1 Service Desk tickets
  • Deploy new customer desktops and laptops
  • Troubleshoot general user issues such as client software installations, password resets, printer/scanner issues, and Windows operating system problems
  • Change management detail
  • Maintaining integrity in accessing customer infrastructure
  • Be willing team member to support MSP Division in other ways as necessary
  • Be willing to take training to further skillset and undergo professional development
  • Obtain new certifications


Engineering Qualifications:

  • 1+ years of hands-on user IT support experience
  • A+ certification preferred


Position has full benefits including medical, dental, 401K, vision, supplemental insurance, and vacation.