Account Manager

2 weeks ago

Fresno, United States Stardom Employment Consultants Full time

About the job Account Manager

Salary: $65K - $110K, Salary is negotiable based on experience.

Job Summary:
As an Account Manager in the staffing industry, you will be responsible for managing client relationships, identifying new business opportunities, and driving sales growth. This role requires a deep understanding of client needs, the ability to deliver tailored staffing solutions, and the skills to expand our client base. The ideal candidate will have a strong background in sales, a passion for customer service, and experience in the staffing industry.

Key Responsibilities:

  • Client Relationship Management: Serve as the primary point of contact for clients, building and maintaining strong, long-lasting relationships.
  • Sales Growth: Identify and pursue new business opportunities within existing accounts and through prospecting new clients.
  • Needs Assessment: Work closely with clients to understand their staffing needs and develop customized recruitment solutions.
  • Proposal Development: Prepare and present proposals, negotiate contracts, and close sales to achieve revenue targets.
  • Cross-Selling: Leverage your knowledge of our services to cross-sell additional staffing solutions that meet client needs.
  • Market Research: Stay informed about industry trends, market conditions, and competitor activities to strategically position our services.
  • Client Onboarding: Ensure a smooth onboarding process for new clients, including setting expectations, explaining service offerings, and managing contracts.
  • Collaboration: Work closely with recruitment teams to ensure client requirements are met and service delivery exceeds expectations.
  • Reporting and Analysis: Track and report on sales performance, client satisfaction, and market trends to inform business strategy.
  • Problem-Solving: Address and resolve client issues, acting as a liaison between the client and internal teams.
  • Customer Retention: Develop and implement strategies to retain clients and increase customer loyalty.
Qualifications:
  • Experience: 3+ years of experience in account management or sales, within the staffing or recruitment industry is required.
  • Sales Skills: Proven track record of meeting or exceeding sales targets in a B2B environment.
  • Industry Knowledge: Strong understanding of staffing and recruitment processes, industry trends, and workforce solutions.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to engage and influence clients at all levels.
  • Customer Focus: Strong customer service orientation with a commitment to client satisfaction and success.
  • Problem-Solving: Ability to quickly identify issues and implement effective solutions.
  • Negotiation Skills: Strong negotiation and contract management skills.
  • Organizational Skills: Excellent time management and organizational skills, with the ability to manage multiple accounts and projects simultaneously.
  • Team Collaboration: Ability to work effectively with internal teams to deliver on client expectations.
  • Technical Skills: Proficiency in CRM software and Microsoft Office Suite.

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