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Desktop Support Specialist

2 months ago

Neptune Twp, United States NTT DATA Full time
About the Role

We are seeking a highly skilled Desktop Support Specialist to join our team at NTT DATA. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients, ensuring their computing systems are running smoothly and efficiently.

Key Responsibilities
  • Perform advanced configuration and repair of desktop/notebook computer equipment and IP phone handsets, including network drops and/or cabling.
  • Advanced troubleshooting of technical issues on desktop/notebook/Chrome Book computer equipment and support of server/storage equipment.
  • Provide customer service to a large end-user base onsite at client locations regarding computing functionality, questions, diagnostics, assistance, and consultations.
  • Ensure customer satisfaction by advising customers on preventive maintenance and configurations that may impact product performance.
  • Diagnose and resolve product performance problems using advanced tools/technical knowledge to remediate customer problems.
  • Break/Fix (Hardware and Software) - Perform troubleshooting, parts replacement, and repair on desktops/notebooks, printers, and attached peripherals.
  • IMAC - Desktop, Laptop, printer, and attached peripherals installation & maintenance, including hardware, software, and consumables.
  • Ticket and workload management utilizing customer-provided ticketing systems.
Requirements
  • Minimum of 5 years of hands-on experience with workstation hardware, including assembly, troubleshooting, and components replacement.
  • Minimum of 5 years of hands-on experience with installation, configuration, and troubleshooting Windows operating systems, MS Office, browsers, and anti-virus programs.
Preferred Skills
  • MS Windows, MS Office, Google Workspace knowledge, ChromeOS, IOS, Citrix client.
  • Motivated technician with proven troubleshooting skills.
  • Proven customer service skills - Must be able to effectively communicate with customers over the phone, in person, and via email while providing excellent customer service.
  • Must be able to effectively multi-task and work in a dynamic, fast-paced team environment.
  • Familiarity with workgroup and domain environments.
  • Windows 10/ChromeOS/Cloud Ready Deployments.
  • Active Directory - Computer management.
  • Imaging, software push using Ivanti LANDesk.
  • Work with vendors to help troubleshoot and resolve vendor-supported applications and hardware (liaison between end-user, vendor, and other support towers).
  • Smart hands for specific support towers. Provide boots on ground for outages and major incidents and follow directions provided by advanced support towers (Epic, Citrix, Network, Server, Cyber, Enterprise applications).
  • Break-fix/Install - thin clients, mobility devices, desktops/laptops, Chrome devices, peripherals (signature pads, scanners, credit card machines).