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IT Support Specialist

3 months ago

Kansas City, United States ASM Global Full time

T-Mobile Center is Kansas City's home for live entertainment and sporting events. Anchor to more than $6 billion of reinvestment in a revitalized downtown Kansas City, the award winning venue has welcomed more than 9 million guests attending over 950 events. Having exceeded attendance and financial projections in each year since opening in 2007, T-Mobile Center is a unique public/private partnership between ASM and the City of Kansas City, Mo.

ASM Global is the world's leading venue management and services company, connecting people through the power of live experience. We are an inclusive culture that strives to be a leader in diversity and social and environmental issues. We create new opportunities for team members to grow and develop their skills and careers.

Job Summary:
The On-Site Information Technology Help Desk Associate function is to manage on-site technical IT support for T-Mobile Center during events. Such responsibilities will include overseeing the support and maintenance of network infrastructure, computer hardware and software, problem resolution, as well as acting as an escalation point for users in problem resolution relating to general hardware, software, and communication issues relayed through the ASM IT Help Desk, or by direct contact from the user base.

Essential Duties:
* Management of escalation, emergency and customer support IT related issues, including identifying hardware and software issues and assist in facilitating resolution. Hardware/Software including but not limited to laptops, desktops, cell phones, mobile devices and virus control.
* Provide on site dedicated IT support to all events at T-Mobile Center.
* Manage network and telecom needs for local staff, and events to include patching/extending circuits and ports, pulling wire, punch downs, cross connects and phone placement.
* Troubleshoot wireless, LAN, and WAN issues under ASM Network team supervision.
* Maintain management and tracking of all IT assets including but not limited to cables, phones, desktops, laptops, event support equipment.
* Will work with various 3rd parties to facilitate, manage and execute any special event IT requirements or IT operational issues.
* Will be required to configure and maintain various network devices in T-Mobile Center's network environment using industry best practices.
* Contributes to the team dynamic by assisting coworkers, maintaining the facilities' cleanliness and helping to develop and maintain a positive work environment.
* Other duties as assigned by management.

Required Qualifications:
* A minimum education level of: Associate of Arts/Sciences Degree (2-year)
* Area of Study: Computer Science or related field
* Years of related work experience: 2-4
* High level knowledge of applicable computer software and hardware.
* Strong working knowledge of Cisco network devices.
* Ability to perform Vlan switching and switchport activation,
* High focused support of TCP/IP protocols, DNS and DHCP.
* Strong knowledge of Wi-Fi spectrums, channels and troubleshooting.
* Strong working knowledge of desktop, laptops and various mobile devices.
* Excellent organizational and project management skills, including ability to organize time and work on multiple tasks and follow through to completion of task or project.
* Excellent analytical and problem-solving skills including high degree of attention to detail and accuracy.
* Ability to position self to carry and maintain access to computer equipment & cables on & under desks, server closets and telephone rooms.
*Self-motivated and able to work independently.
* Ability to communicate effectively developing and maintaining positive working relationships.

Preferred Qualifications:
* Network+, CCENT, Windows 10.
* HD Wi-Fi experience strongly preferred.

ASM reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM may require an employee to perform duties outside his/her normal description.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRRA Federal Contractor.

TMCHR@T-Mobilecenter.com for applicants requesting a reasonable accommodation.